Case Manager - The Layover

The People Concern•Los Angeles, CA

1d•Onsite

About The Position

The Case Manager provides housing-focused, trauma-informed supportive services to participants experiencing homelessness within the Project Homekey Interim Housing program. The primary goal of this role is to support participants in becoming document-ready and successfully transitioning to permanent housing as quickly as possible through coordinated case management, problem-solving, and resource linkage.

Requirements

High School Diploma or GED or Equivalent
Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record.
Willing and able to transport Clients in your personal vehicle.
Experience working with participants with mental illness, chronic health issues, and substance abuse disorders
Detail oriented with excellent time management skills
Strong verbal and written communication skills including knowledge of Microsoft Suite (Word, Excel, Outlook, etc.)
Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision

Nice To Haves

Bachelor’s degree; or a minimum two years’ experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
Minimum of one (1) year experience in case management
Knowledge of Housing First, harm reduction, and trauma-informed care principles.
Experience using HMIS or similar database
Strong documentation and organizational skills.
Ability to work effectively with diverse and high-acuity populations

Responsibilities

Provide participant-centered case management using Housing First, harm reduction, and trauma-informed care approaches.
Conduct initial and ongoing needs assessments to identify barriers to housing stability.
Develop and monitor individualized housing and service plans.
Meet with assigned participants at least monthly, or more frequently based on need.
Support participants in becoming document ready for housing placement.
Track participant progress toward permanent housing outcomes.
Assist participants with obtaining vital documents
Help complete applications and accompany participants to appointments when needed.
Participate in resource coordination and case conferencing meetings.
Collaborate with CES partners and community providers to facilitate housing placements.
Continue problem-solving conversations throughout enrollment to identify diversion or housing opportunities.
Enter timely, accurate, and objective case notes in HMIS.
Complete program enrollments, updates, and exits within one business day of service changes.
Maintain complete and compliant participant files.
Document all engagement efforts and participant responses.
Connect participants to mainstream benefits (DPSS, CBEST, DMH, SAPC, etc.).
Link participants to employment and workforce programs.
Provide crisis intervention and conflict de-escalation support as needed.
Support harm reduction practices and overdose prevention awareness.
Attend required staff meetings, trainings, and case conferences.
Maintain appropriate releases of information for coordination of care.
Support a safe, low-barrier, and participant-centered program environment.
Maintain recommended caseload ratio of approximately 1:25 participants (or as assigned).
Demonstrate consistent progress of participants toward permanent housing.
Ensure timely and compliant HMIS documentation.
Uphold Housing First and trauma-informed service delivery.
Facilitate intakes for individuals who are referred into interim housing
Create a supportive environment and ensure clients’ progress, utilizing a strengths-based approach
Facilitate wellness, enrichment, and life skills groups
Staff must transport client in personal vehicle
Other duties as assigned

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates