Case Manager - No Weekends!

Goodwill Industries of South Central Wisconsin, Inc.•Madison, WI

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About The Position

General Summary: Plans and manages individualized services in areas of vocational, personal, and social skills for assigned employment participants. Leads their Support Employment staff in providing quality services and support. Supervisory responsibilities: Oversees the daily workflow of their work group. Provides constructive and timely performance evaluations. Provides constructive and timely coaching to assist with discipline of employees in accordance with company policy. Principal Duties & Responsibilities: Develops service plan that responds to served individual goals. Continuously monitors the service plan to assess progress and identifies the need for modification. Informs funding sources of changing service plans to ensure billing occurs in a timely manner. Ensures authorizations are accurate and current. Regularly identifies ways to improve services. Identifies problems and looks at root causes to determine solutions. Assists persons served in identifying, accessing and coordinating services. Communicates with team members and others associated with individual’s plans. Completes up-to-date case documentation including annual service planning and updating of the Human Service database. Provides personal and vocational counseling including crisis intervention. Protects the human rights of persons served. Assists the Program Manager with the training and development of coaches. Provides self-advocacy training to served persons. Act as advocate, when necessary, within the program and in the community. Arranges disability and related education to employers, coworkers and other community contacts of persons being served. Assists served persons with their skill development, behavior issues, job modifications, wage issues and personal care. Coordinates transportation for persons served, including mobility training. Informs Program Manager of any issues involving persons served. Confirms that the principles and practice associated with supported employment services support ADA, Affirmative Action, Wage & Hour and related employment laws. Consistently perform all duties within the framework of our Core Values.

Requirements

Business Acumen: Knowledge of development disabilities and implications for service planning and ability to deal effectively with challenging behaviors.
Customer Focus: Consistently has positive interaction with internal and external customers.
Accountability: Collaborates & champion ideas, providing the best possible support of the mission.
Drive for Results: Finds solutions, resolves conflict, and proactively solves problems.
Continuous Improvement: Open-minded, with flexibility to improve quality of output.
Building a Team: Fosters learning and encourages personal growth of their team.
Managerial Courage: Provides current, direct, actionable,?positive and corrective feedback.
Management Agility: Clearly assigns workload with resources available; adjusts as necessary
Proficient in Microsoft Office and willingness to learn and use databases.
Valid Driver’s license, good driving record and proof of insurance.
Daily travel and transport of persons served.
Associate degree in related field.
2 years of experience working with people with developmental disabilities is preferred.
Supervisory experience is preferred.

Nice To Haves

Bachelor’s degree is preferred.
2 years of experience working with people with developmental disabilities is preferred.
Supervisory experience is preferred.

Responsibilities

Develops service plan that responds to served individual goals. Continuously monitors the service plan to assess progress and identifies the need for modification.
Informs funding sources of changing service plans to ensure billing occurs in a timely manner.
Ensures authorizations are accurate and current.
Regularly identifies ways to improve services. Identifies problems and looks at root causes to determine solutions.
Assists persons served in identifying, accessing and coordinating services. Communicates with team members and others associated with individual’s plans. Completes up-to-date case documentation including annual service planning and updating of the Human Service database.
Provides personal and vocational counseling including crisis intervention. Protects the human rights of persons served.
Assists the Program Manager with the training and development of coaches.
Provides self-advocacy training to served persons. Act as advocate, when necessary, within the program and in the community.
Arranges disability and related education to employers, coworkers and other community contacts of persons being served.
Assists served persons with their skill development, behavior issues, job modifications, wage issues and personal care. Coordinates transportation for persons served, including mobility training.
Informs Program Manager of any issues involving persons served.
Confirms that the principles and practice associated with supported employment services support ADA, Affirmative Action, Wage & Hour and related employment laws.
Consistently perform all duties within the framework of our Core Values.