Case Manager

Research Foundation of The City University of New York•New York, NY

51d•$40 - $50

About The Position

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY)! We are thrilled that you are interested in exploring opportunities to join our team. Primary Location: NYC COLLEGE OF TECHNOLOGY Bargaining Unit: Yes The Adult Learning Center (ALC) at NYC College of Technology seeks a part-time Educational Case Manager (ECM) for our Integrated Literacy and Civics Education (IELCE) funded program. The ALC collaborates with workforce development partners to provide advanced English learners free healthcare training that includes contextualized English instruction. Primary responsibilities: Advise and support advanced-level English language learners enrolled in Medical Assisting, Medical Billing and Coding, and Direct Support Professional trainings, through in-class workshops and one-on-one sessions. Counsel participants on career prospects, academic goals, and personal concerns, while ensuring confidentiality Identify and establish joint referral relationships with relevant social service agencies, community-based organizations, and with Workforce1 Career Centers Assess student needs and make appropriate referrals to social services and other agencies Assist students with mapping their career plans, including related academic and personal goals Track student progress, attendance, and satisfaction, while completing required data entry tasks and maintaining accurate records Work closely with instructors and administrative staff to meet program objectives; this includes the monitoring and documentation of progress and outcomes for both current and former program participants Provide support during both the application process and the orientation of new students Participate in staff meetings and workshops. Attend 14 hours of RAEN Professional Development. Ad hoc duties as assigned.

Requirements

Bachelor's degree or higher in social work, counseling, or a related field
Relevant counseling/case management experience, preferably in an adult education setting
Strong awareness of the barriers facing immigrants looking to integrate into the US workforce and academic environment
Good technology skills and experience with social media
Must have excellent communication and interpersonal skills
Best Plus 3.0 certified or available for the one-day training after employment start date

Nice To Haves

Bilingual Spanish/English encouraged to apply
Daytime availability

Responsibilities

Advise and support advanced-level English language learners enrolled in Medical Assisting, Medical Billing and Coding, and Direct Support Professional trainings, through in-class workshops and one-on-one sessions.
Counsel participants on career prospects, academic goals, and personal concerns, while ensuring confidentiality
Identify and establish joint referral relationships with relevant social service agencies, community-based organizations, and with Workforce1 Career Centers
Assess student needs and make appropriate referrals to social services and other agencies
Assist students with mapping their career plans, including related academic and personal goals
Track student progress, attendance, and satisfaction, while completing required data entry tasks and maintaining accurate records
Work closely with instructors and administrative staff to meet program objectives; this includes the monitoring and documentation of progress and outcomes for both current and former program participants
Provide support during both the application process and the orientation of new students
Participate in staff meetings and workshops.
Attend 14 hours of RAEN Professional Development.
Ad hoc duties as assigned.