Case Manager

Urban Peak Denver•Denver, CO

1h•$24•Onsite

About The Position

Under the supervision of the Minor Shelter Program Manager, the Minor Case Manager will be responsible for providing ongoing engagement, assessment, intervention, and evaluation for all youth ages 12- 17. This includes youth intakes, assessments, crisis phone counseling, client data collection, documentation, file maintenance, as well as follow-up and aftercare. This position also involves regular communication and mediation with the youth’s family, if applicable, and working towards positive program termination within 21 days of entry. In addition, the Minor Case Manager will assist with general upkeep of the Minor Shelter program, including program shift coverage, milieu management, crisis intervention, reporting maintenance issues, and ensuring that the program is facilitated in a manner that meets Urban Peak’s mission. The Minor Case Manager will work with youth ages 12-27 who are enrolled in Urban Peak’s Minor shelter program who are experiencing homelessness. The acuity of clients varies based on mental and physical health needs, and unique histories of trauma. The priority for these clients will be family reunification or, if not possible, referring to other systems of care within 21 days of program entry. This position will ensure that interactions, interventions, and environments at Urban Peak are trauma informed and will emphasize the physical and emotional safety of youth and staff.

Requirements

A master’s degree in social work, psychology, or child development AND a minimum of two (2) years’ treatment-oriented or case management experience; OR a bachelor’s degree in behavioral science, human services, or related fields AND three (3) years’ experience working with children/youth; OR 5 years’ full-time (FT) experience with homeless or runaway youth.
The ability to connect well, work effectively and communicate in a culturally responsive manner with a diverse youth population.
An understanding of trauma informed care and harm reduction principles, and an ability to implement these approaches.
Ability to handle multiple tasks and to assess and change priorities based upon agency and client needs, in an environment that sometimes includes interpersonal conflict and chaos.
Confidence in timely and accurate data collection and the ability to maintain accurate and thorough client files (this position will utilize Salesforce).
Skilled in mediating and de-escalating, particularly in sensitive situations.
Able to make sound decisions, using available information while maintaining appropriate confidentiality.
Able to function as a member of an interdisciplinary team and work with collaborating agencies.
Must be team-oriented and able to coordinate with various departments and staff.
Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel).
Must be insurable as a driver on Urban Peak’s auto liability policy in order to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle.
Ability to pass both federal and state background checks.
Ability to pass pre-employment TB Screening.
Ability to pass pre-employment physical examination.
Provide proof of education (HS Diploma OR Official Transcripts).

Nice To Haves

Licensure preferred (LPC, LSW, or LCSW).
Ability to use second language in written and verbal communication is desired but not a requirement (most common languages in the Denver Metro area).

Responsibilities

Manages a case load of up to 30 clients.
Meets with assigned youth on a weekly basis to create goals, review progress, and provide support and accountability.
Works towards achieving a stable exit for all youth within 21 days of program entry, specific to the Minor Shelter program.
Provides personal interest and attention to each youth, supporting each young person in their unique social, emotional, and intellectual development.
Assists clients in obtaining consent to serve from legal parent of guardian.
Works to engage family or guardian and assess safety of a return-to-home.
Understands and engages with responsibilities as a Mandated Reporter to communicate with DHS and CPS about any client reports of abuse or neglect.
Provides aftercare services and referrals for minor youth and their families.
Provides guidance to youth that is based in the principles of trauma informed care, positive youth development, and harm reduction.
Assists youth and other involved persons in facilitating safe and stable housing for the youth.
Collaborates with other agencies for service delivery needs, staying current on resources and developments in this area of specialization.
Cultivates a shame-free case management relationship, where youth are able to communicate about their substance use, sexuality, gender, religion, mental health, neurodivergence, and other aspects of identity without fear of judgement or retaliation.
Conducts and/or participates in circles of support or restorative conversations as needed.
Acts as a positive role model by communicating consistently with youth and showing up on time for case management meetings.
Attends all required staff meetings and weekly supervision prepared to provide client updates.
Works with parents, legal guardian, or family members towards reunification, if appropriate.
Focuses attention on providing staff oversight of the shelter milieu area during weekly program shift (4-5 hrs), holiday shifts, and on-call shifts.
Provides services for youth through a trauma informed approach, working to ensure the physical and emotional safety of the youth and their environment.
Provides programming that supports the building of healthy relationships, as needed.
Works alongside kitchen staff and volunteers to ensure meals are prepared in a safe, clean, and efficient manner.
Works with youth to maintain cleanliness of their environment.
Provides direction and support to youth on the completion of daily chores.
Maintains a welcoming presence and support youth who enter the program through intakes, tours, and bed assignments.
Provides crisis intervention and de-escalation support, including verbal and physical altercations, and phone counseling, as needed.
Accurately documents all services (including intakes, assessments, case notes, treatment plans, as well as individual and bulk services) in Salesforce.
Enters all client documentation in accordance with programmatic data quality standards.
Obtains Releases of Information for all communication with external supports on behalf of client.
Documents significant events and client updates in the Communication Log.
Maintains clear and effective communication with other staff regarding clients.
Ensures client confidentiality through the safe and secure storage of client information.
Completes thorough intakes in a manner that begins to establish comfort and trusting relationships.
Assesses the level of need and make recommendations regarding youth’s involvement in Urban Peak during intake.
Establishes plans with youth, ensures follow through, and makes appropriate referrals.

Benefits

Salary: $ 24.26 / Hour
Shift Schedule: Monday, Tuesday, Wednesday & Fridays 9 AM to 5 PM and Thursday 8 AM to 4 PM.
100% Employer paid Medical and Dental plans - Buy-up plans available
Vision Plan
Flexible Spending Plan – Health & Dependent Care
Accident Coverage | Critical Care & Hospitalization Ancillary Plan
Employer paid Basic Life and AD&D
Employee Voluntary Life Insurance
Employer paid Short-Term and Long-Term Disability
Colorado Paid Famli Leave Private Plan – Employee / Employer Split @ 50%
403(b) Retirement Plan with 2% Agency Match
Employer paid RTD Eco Pass
10 Paid Holidays
48 hours Paid Sick Time
120 hours of Vacation to start on an accrual basis
Robust Employee Assistance Program
Second Language pay differential
Staff support for lateral growth through training and mentorship