Case Manager

A PLACE CALLED HOME•Los Angeles, CA

42d•$26 - $28•Onsite

About The Position

A Place Called Home (APCH) is a dynamic nonprofit youth and community center located in South Central Los Angeles. APCH provides a wide range of programs and services to support the growth and well-being of young people and their families, including educational programs, counseling, case management, mentoring, music, dance and visual arts classes, as well as fitness and health and wellness opportunities.. As youth participate in our programs, they discover interests and talents and develop a better sense of themselves and their place in the world around them. Our goal is to increase the likelihood that youth will stay in school, pursue higher education, attain viable jobs, and become active community members capable of making positive changes in the world in which they live. Under the direction of the Sr. Manager of Case Management, the Case Manager develops and implements individualized Case Management Plans for youth ages 8 –20 and their families. The Case Manager supports members and families in navigating resources, reducing barriers, and addressing basic needs through client-centered, trauma-informed, and strengths-based approaches to ensure continuity of care. This role is responsible for connecting youth and family members to internal and external resources, ensuring case management plans goals are met, providing direct support to members during programming hours, and facilitating groups by performing the following duties.

Requirements

Bilingual (English/Spanish) with strong reading and writing proficiency
Degree: Bachelor’s degree (B.A) in Social Services, Psychology or related field
Excellent Communication Skills
Professionalism
Customer Service
Time Management
Ability to Multitask
Flexibility
Mission-Driven
Dedicated to Excellence
Detail-Oriented
Strong Organizational Skills
Google Workspace
Bilingual (Spanish/English)
Ability to work in a high-energy, fast-paced environment typical of a youth center.
Ability to sit for extended periods and use hands/vision for computer work.
Ability to lift up to 25 pounds occasionally.
Ability to walk and stand for extended periods daily
Able to work well with diverse populations of employees and clients.
Able to work some evenings and/or weekends for department and/or agency events.
Solution-oriented team player who both promotes and practices a growth mindset.
Commitment to providing exemplary customer service and fostering a welcoming environment for all members.
Background screening required

Nice To Haves

1-2 years of case management experience (working with any age group)
Experience working with youth (Children, Adolescents, and Young Adults)

Responsibilities

Facilitate member and family access to internal and external community resources, including recreational activities, housing, food, mental health, medical, dental, and other services.
Develop and implement case management plans (CMP’s), as needed, for members with higher level of need and provide follow-up support to ensure plans are executed effectively.
Manage a caseload of 10–12 higher-need members, including household calls and ongoing member/family support (15–20 contacts per week).
Coordinate and monitor case management with mental health treatment services to ensure continuity of care.
Advocate for members and families with internal and external stakeholders (schools, courts, public assistance, etc., as appropriate).
Support behavioral and socio-emotional needs of members, including collaboration with program staff to integrate services into programming.
Confer weekly with the Mental Health Services team to assess, evaluate, and revise service plans as necessary.
Support student interns, as needed, during case management or behavioral support activities with members.
Collaborate with the community and outside organizations to develop and maintain relationships, partnerships, and referral networks with other organizations.
Establish and maintain effective relationships with key stakeholders, including internal departments and external organizations.
Maintain compliant documentation of progress notes, case management plans, and keep all records up to date.
Assist Sr. Manager of Case Management and Sr. Director of Mental Health Services with report writing and donor requests as needed
Complete thorough Direct Assistance (DA) needs assessments and applications, review DA applications weekly with the DA Committee, and track associated budgets to ensure compliance and alignment with funding sources.
Support counseling and case management referral processes, including reviewing and coordinating referrals as needed to ensure timely and appropriate services for members.
Manage the Family Resource Depot (FRD) program, including identifying families in need of nutrition support, managing the waitlist, communicating with families, and coordinating weekly food distribution.
Assist in developing, managing, and facilitating the annual Family-to-Family program, including family assessments, tracking and reporting donations, and follow-up with participants.
Support facilitation of parent and/or community meetings and events (e.g. Parent Cafes, etc.) and other community events.
Perform general administrative tasks such as, maintaining case notes, tracking participants, preparing correspondence (e.g., notifications to parents, flyers), scheduling appointments and staff meetings, creating agendas, making phone calls, and ordering supplies.
Provide English/Spanish translation (written) and interpreting (spoken) support for counseling sessions, mental health assessments, parent workshops, and other related mental health department services as needed.
Attend professional development trainings to gain skills needed to assist families and members
Adhere to mandated reporting requirements, including the reporting of any issues of abuse and neglect according to California law.
Demonstrate accountability, regular attendance,and punctuality in all work related commitments
Attends internal or external meetings as requested or required
Cultivate and maintain relationships with community partners and external stakeholders.
Adhere to the highest ethical, legal, and professional standards while maintaining confidentiality at all times.
Assist with the supervision of members during program hours, special events and field trips
Serve as a positive role model and mentor to APCH members.
Perform other tasks as assigned