Case Manager

Guilford College•Greensboro, NC

13d•Onsite

About The Position

People are drawn to Guilford College for a number of reasons, including the College’s Core Values of community, diversity, equality, excellence, integrity, justice, and stewardship. Working at Guilford provides you with a rewarding opportunity to impact the developing lives of students from a range of diverse backgrounds . Guilford attracts those who are seeking a professional challenge and career advancement. It also attracts those who want to enjoy a beautiful campus and location in the dynamic city of Greensboro, North Carolina . Guilford College offers a wide range of benefits for full-time regular employees, including 13 paid holidays, tuition remission, health insurance, telemedicine, life insurance, short-term and long-term disability, a retirement plan, and optional dental and vision insurance. In addition, employment at the College provides employees with access to numerous discounts for products, services, and attractions. Position Summary Basic Function The Case Manager provides essential case coordination, administrative, and student-facing support to the Accessibility Resource Center. This role serves as a primary point of contact for students, faculty, and campus partners; manages case workflows and documentation; supports accommodation processes; and ensures smooth daily operations of the ARC. The position requires strong organizational skills, attention to detail, discretion, and a student-centered, disability-affirming approach. Due to its student-facing role, this is an in-person position. Work Schedule Part time hours during business hours Monday through Friday, 8:30 a.m. - 5:00pm. The final schedule will be consistent, but is negotiable based on office needs and employee availability.

Requirements

Associate’s degree required; Bachelor’s degree preferred.
1–3 years of experience in administrative support, case management, student services, or a related field.
Strong organizational skills with the ability to manage multiple tasks, deadlines, and confidential information.
Excellent written and verbal communication skills.
Demonstrated ability to work with diverse populations and maintain a student-centered, equity-minded approach.
Proficiency with office technology and databases (e.g., case management systems, Google Workspace, Microsoft Office).
Knowledge, Skills, & Abilities Ability to exercise sound judgment, discretion, and professionalism in sensitive situations.
Strong attention to detail and follow-through.
Ability to communicate complex processes in clear, supportive language.
Capacity to work independently while also collaborating as part of a team.
Commitment to accessibility, inclusion, and continuous learning.
Commitment to confidentiality and student privacy

Nice To Haves

Experience working in disability services, higher education, student affairs, or a related support role.
Familiarity with ADA, Section 504, HIPPA, FERPA, and accessibility-related best practices.
Experience with case management or conduct/student support software (e.g., Guardian or similar platforms).
Experience supporting neurodivergent students or students with disabilities.

Responsibilities

Case Management & Student Support Serve as an initial point of contact for students seeking accessibility-related support; provide clear, welcoming, and trauma-informed communication.
Manage student cases within the department’s case management system (e.g., intake forms, documentation tracking, workflow status updates).
Assist with scheduling student appointments, follow-ups, and referrals to campus partners.
Support accommodation processes by preparing and sending faculty notification letters, tracking implementation timelines, and documenting approvals.
Monitor case workflows to ensure timely responses, follow-up actions, and compliance with institutional procedures.
Communicate with students regarding next steps, deadlines, and expectations while maintaining appropriate boundaries and confidentiality.
Administrative & Operational Support Provide administrative support to the Director and professional staff, including calendar management, meeting coordination, and correspondence.
Maintain accurate, confidential records in accordance with FERPA, ADA, Section 504, and institutional policies.
Prepare reports, summaries, and basic data tracking related to caseloads, accommodations, and office activity.
Support the development, distribution, and maintenance of forms, templates, and office communications.
Assist with onboarding and training of student workers, if applicable.
Faculty & Campus Partner Communication Respond to routine faculty and staff inquiries regarding accommodations and processes, referring complex issues to professional staff as appropriate.
Support coordination with Housing, Counseling, Academic Advising, Conduct, and other campus partners.
Help maintain clear, consistent messaging and documentation to support institutional compliance and best practices.
Office & Program Support Support day-to-day office operations, including front desk coverage, email inbox monitoring, and phone responses.
Assist with event logistics, training, and outreach efforts (e.g., workshops, orientations, resource development).
Contribute to continuous improvement of office systems, workflows, and student experience.