Case Manager

MONTICELLO AREA COMMUNITY ACTION AGENCY-posted about 22 hours ago

$20 - $24/Yr

Full-time • Entry Level

Hybrid • Charlottesville, VA

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

Case Managers for MACAA’s Emergency Assistance program support Louisa, Nelson, and Fluvanna County residents who are seeking emergency financial assistance for a variety of needs including rent/mortgage, utility, fuel, automobile repair, and medications. Case Managers guide potential clients through a screening process to determine eligibility for assistance and, if eligible, assist them in completing the necessary steps to receive aid. This position offers clients empathy, resources, and efficient, equitable management of their case. The role involves both client intake and case management duties, and it requires excellent communication, problem-solving, and organizational skills.

Conduct intake procedures by helping clients to access and complete applications, determining client eligibility, distributing aid, and maintaining confidential records.
Offer client referrals to additional resources supporting the financial needs of families in our service areas.
Collect, analyze, and report on Emergency Assistance data to move the program forward, with a mindset of continuous growth and improvement.
Complete data reports for submission to the team, senior leadership, the Board of Directors, and local, state, and federal partners and grantmaking agencies.
Work with the team to streamline processes, improve equitable access to services, and support best practices.
Build, maintain, and enhance partnerships with other local organizations and agencies to improve service delivery and build individual, family, and community resilience through advocacy.
Be a valuable resource to the community by ensuring that information on how to access our services is widely available.

Highschool diploma or GED.
1+ year of experience in customer service, social services, or client-facing roles.
Technology skills—You quickly learn how to use new programs and platforms and can troubleshoot for yourself and your clients successfully.
Ability to navigate high-stress situations—Your calm demeanor and conflict resolution skills enable you to support clients in heightened states of emotions and handle yourself well in tense situations through professionalism and empathy.
Data-management skills — You’re able to collect, organize, and manage large quantities of information across multiple platforms and processes, while maintaining confidentiality of sensitive data.
Multi-tasking and Prioritization skills — You have the time management skills to juggle multiple clients, administrative work, team development, and day-to-day tasks. You complete these different priorities efficiently, supporting both client and organizational goals with timeliness and accuracy.
Ability to work independently and with a team —You can complete significant portions of your tasks independently and come together with the team when necessary to support one another through collaboration, troubleshoot issues, and implement new ideas.

1+ year in Community Action, non-profit, or community-centered work.
An understanding of the conditions of poverty—how it evolves, moves through generations, and affects individuals, families, and communities.
Experience implementing trauma-informed services and care.

Generous PTO and paid holidays
Voluntary group medical, dental, vision, and supplemental insurance coverage
Employer-paid life and disability insurance coverage
Retirement and health savings plan options
Opportunity to telework up to 40% of the time (2 days per week) pending program/operational needs

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

Case Manager Resume Examples

•

Case Manager Cover Letter Examples

Case Manager

Job Search Resources

Tools

Career Hubs

Guides

Company