Case Manager

Nova Medical Services•Kendall, FL

1d•Onsite

About The Position

We are seeking a highly organized and experienced Case Manager to join our growing Cardiology department. This role is essential in coordinating patient care, managing provider schedules, and ensuring seamless communication between patients, providers, and healthcare teams. The ideal candidate will have strong experience in care coordination, scheduling, and working within a fast-paced healthcare environment in Florida, with familiarity in the Miami patient population.

Requirements

High school diploma
Minimum of 1 year of experience in healthcare scheduling, case management, or care coordination (Cardiology experience preferred)
Strong understanding of healthcare workflows, referrals, and insurance processes
Experience working with electronic health record (EHR) systems
Excellent organizational and multitasking skills in a fast-paced environment
Strong communication and interpersonal skills
Ability to work independently while collaborating with a multidisciplinary team

Nice To Haves

Bilingual in English and Spanish (preferred for diverse patient populations)
Familiarity with Medicare, Medicaid, and managed care plans in Florida
Experience coordinating care across multiple settings (clinics, ALFs, nursing homes, or telehealth)
Knowledge of prior authorizations and referral management

Responsibilities

Coordinate and manage patient scheduling for Cardiology services across multiple points of care (clinic, telehealth, and facilities).
Serve as a primary point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
Work closely with providers, medical assistants, and administrative teams to optimize scheduling efficiency and patient flow.
Manage referrals, authorizations, and ensure all required documentation is completed prior to patient visits.
Monitor provider schedules to minimize gaps and maximize productivity.
Communicate effectively with patients regarding appointment details, preparation instructions, and any schedule changes.
Assist with care coordination, including tracking patient progress, follow-up appointments, and continuity of care.
Maintain accurate and up-to-date records in the electronic health record (EHR) system.
Address patient concerns and escalate issues when necessary to ensure a high-quality patient experience.
Collaborate with billing and credentialing teams to support timely and accurate service delivery.