Case Manager

San José State University Research Foundation•San Jose, CA

13h•$27•Onsite

About The Position

The San José State University Research Foundation (SJSURF) is committed to building a work environment where everyone can show up as their own self and have an opportunity to contribute, develop, and advance in their career. Diversity, Equity, and Inclusion (DEI) are core values of the organization. We strive to attract, retain, and develop employees who reflect the community and society where we work and live. The Research Foundation aims to develop a culture where everyone feels welcome, shares their views, and where differences in backgrounds and perspectives are seen as adding value. OUR STATEMENT The San José State University Research Foundation (SJSURF) is committed to building a work environment where everyone can show up as their own self and have an opportunity to contribute, develop, and advance in their career. Diversity, Equity, and Inclusion (DEI) are core values of the organization. We strive to attract, retain, and develop employees who reflect the community and society where we work and live. The Research Foundation aims to develop a culture where everyone feels welcome, shares their views, and where differences in backgrounds and perspectives are seen as adding value. GENERAL NATURE OF POSITION The Record Clearance Project (RCP) SJSU Service Navigation (SN) Program helps clients receive needed services and guides them toward eligibility for clearing their records. The Adult Reentry Grant (ARG) focuses on clients who have been incarcerated in the California State Prison system. The case manager job duties start while clients are in custody and continue upon release as the SN team helps clients move forward with their lives in a positive way. The SN case manager will oversee the data operations of the SN program. Work is primarily done in the office at the San Jose State University location. The ability to work in a hybrid capacity can be determined with the program manager.

Requirements

Bachelor’s degree (or higher) in legal studies, social work, public administration or equivalent is preferred.
Related experience, preferably with justice-involved individuals, desired.
Experience working in a diverse, multi-cultural setting is required.
Outstanding organizational and time management skills, including knowledge of database management and reporting.
Knowledge of issues affecting justice-involved people, including low-income communities and/or communities of color.
High level of professionalism and attention to detail.
Ability to maintain confidential, sensitive information.
Excellent oral, written and interpersonal communication skills.
Ability to work collaboratively in a team setting with students and community members.
Position requires punctual and dependable travel to various work locations.
Fully proficient and experienced in Microsoft applications (Word, Excel and G-mail).
Able and willing to deliver friendly, courteous, prompt assistance to team, clients and public.
Strong interpersonal skills and multicultural competencies.
Ability to speak and write in English and one of the following languages: Spanish or Vietnamese is desired.
Ability to collaborate with people from many academic disciplines, cultures and nationalities.
Exercises independent judgment in all project work.
Works on projects where analysis of data or solutions requires an evaluation of various factors as informed by related experience.
Works with minimal direction on assigned projects/programs.
Works on a variety of projects at any given time – multi-task.
Ability to work both individually as well as in a group/team effort.
Work is essential to RCP’s ability to provide effective client service and meet deadlines.
Evening and/or weekend work may be required at various times throughout the year.
Typical office environment and equipment, including sitting or working at a computer terminal for long periods of time.
Operation of basic office equipment including PC and programs is essential.
Ability to navigate jail facilities preferred.
PLEASE NOTE: This position is considered a “sensitive” assignment by Research Foundation and CSU policy. Consequently, an offer of employment for this position is strictly contingent upon the successful applicant undergoing and successfully completing the Live Scan (fingerprinting) process.

Nice To Haves

Experience working in self-directed, high initiative-low supervision environments is preferred.
Preference for system-impacted or system-involved individual
Preference for familiarity with Record Clearance Project

Responsibilities

Provides assistance and support to the program manager and supervising attorney on a range of mentoring program tasks, including: Provides record-keeping, data collection, analysis and reporting, as directed. Supports mentoring staff to facilitate service linkages are made and recorded Assists program manager in the preparation of monthly reports regarding ARG services with required accurate data. Assists mentors and student assistants in entering data following client appointments and contact efforts, as needed. Helps track calendaring of key events regarding eligibility for expungement and informs legal services team regarding upcoming eligibility.
Client/community relations: Assists with logistics for presentations regarding ARG services. Ensures prompt, accurate response to client and community inquiries for services, as delegated. Attends meetings with reentry community regarding mentoring/service linkage work, as requested. Supports mentors as they help clients provide community service events.
Help coordinate teaching support for students in SN internship class upon request and ensure that workshops are staffed by advanced students.
Other duties as assigned.

Benefits

The SJSURF provides an excellent benefits package to benefited employees.
The comprehensive benefits package includes:
Four company health insurance plans to choose from (employee contributions differ according to plan and level of coverage).
Employer-paid dental and vision for both employee and eligible dependents.
Life, AD&D, LTD with supplemental coverage opportunities.
14 paid federal & state holidays.
Retirement Plan: 403 (b) employee contribution plan component and a 403 (b) employer contribution component, which vests immediately.
Vacation-hour accruals and separate sick-hour accumulations.
Employee discounts.
Paid training and professional-development conferences.
Please visit the Benefits & Compensation page on the SJSURF website for more detailed information.