Case Manager

The Mesothelioma Center at Asbestos.com • Orlando, FL

1d

About The Position

The Mesothelioma Center at Asbestos.com is seeking a Case Manager to support individuals and families navigating asbestos-related diseases. This role is responsible for managing patient relationships after initial intake, ensuring continuity of care, and coordinating access to medical, financial, and support resources.
The ideal candidate brings experience in patient advocacy or care coordination, with the ability to manage ongoing patient needs, communicate clearly, and ensure patients remain supported throughout their journey. This role requires a detail-oriented professional who can assess evolving needs, coordinate resources, and maintain a high standard of patient care.

Requirements

• 5+ years of experience in patient advocacy, case management, care coordination, or a related role
• Strong communication skills with the ability to build trust and maintain long-term patient relationships
• Empathetic, patient-focused approach with comfort handling sensitive health-related situations
• Ability to work independently and collaborate across teams using tools such as Google Meet and Slack
• Proficiency with CRM systems, Microsoft Office, and communication platforms
• Strong organizational and problem-solving skills with the ability to manage multiple patient cases

Responsibilities

• Manage patient relationships during intake, ensuring consistent and reliable support
• Assess patient needs across treatment, insurance, financial assistance, and support services
• Coordinate referrals to medical providers, support services, and external partners as needed
• Guide patients and families through care decisions, helping them understand options and next steps
• Maintain detailed, accurate, and confidential records of all patient interactions within the CRM
• Provide ongoing follow-up to track patient progress and adjust support as needs change
• Act as a patient advocate by identifying barriers to care and working to resolve them
• Partner with internal patient advocacy teams to ensure smooth transitions of qualified leads
• Collaborate with internal teams to align on patient needs, resources, and care strategies
• Maintain compliance with privacy standards and organizational protocols
• Participate in ongoing training to stay current on patient needs, treatment options, and available resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees