Case Manager

Veterans Community Project•Kansas City, MO

17d

About The Position

The Case Manager (CM) helps Veterans access emergency assistance , develop housing and stability plans, connect to resources, and achieve long-term goals. By building trust and offering consistent support, the CM ensures Veterans receive the services needed to improve quality of life, transition into stable housing, foster meaningful connections in the community, and sustain personal progress.

Requirements

Two years’ experience in social services, case management, or Veteran services preferred.
Knowledge of housing programs, Veterans’ benefits, and available community resources.
Experience working with individuals experiencing homelessness, mental health challenges, or substance use disorders preferred.
Excellent communication and interpersonal skills.
Strong organizational and documentation skills.
Valid driver’s license and reliable transportation required.
Compassionate, service-oriented mindset with a passion for supporting Veterans.
Adaptability to work in a variety of environments (field, office, residential).
Team player who communicates effectively with coworkers and external partners.
Culturally aware and respectful of diverse lived experiences.
Commitment to professional growth and continuous learning.

Responsibilities

Veteran Engagement & Support: Establishes rapport and builds trust with Veterans in a variety of settings, including shelters, encampments, temporary housing, and VCP’s outreach and residential programs.
Supports the Veteran in identifying their immediate and long-term goals related to housing, income, health, and overall stability through a collaborative assessment process.
Provides direct support and referrals for emergency needs such as shelter placement, food, hygiene supplies, and transportation.
Assists Veterans in accessing health care, mental health treatment, substance use recovery services, and benefits enrollment.
Supports Veterans in gathering necessary documentation for service eligibility, employment, or housing applications.
Provide crisis intervention and de-escalation when necessary.
Case Management & Housing Stability: Develops individualized, strengths-based case plans that include measurable short- and long-term goals in areas such as: Health & Well-Being Income & Employment Financial Literacy Education & Skill-Building Community Support & Social Connection
Provides ongoing case management and coaching to help Veterans progress toward goals.
Connects Veterans to housing opportunities and coordinates with housing providers, landlords, and agency partners.
Helps Veterans navigate transitions into permanent housing and provides follow-up support to promote stability.
Emergency Assistance & Coordination: Coordinates access to emergency financial assistance, including hotel stays, utility payments, rental deposits, or arrears.
Ensures each emergency assistance case is tied to a clear plan for continued case management and follow-up support.
Documents all assistance in accordance with agency and funder guidelines.
Documentation & Reporting: Maintains timely and accurate records in client files and VCP’s case management systems.
Completes service logs, case notes, assessments, and data required for funding and program evaluation.
Tracks progress toward Veteran goals and adjusts case plans as needed.
Collaboration & Community Resource Building: Collaborates with other VCP staff, community partners, and service providers to ensure coordinated care.
Participates in team meetings, case conferencing, and community events that promote Veteran well-being.
Builds relationships with local employers, landlords, and support networks to expand resource options for Veterans.
Represents the organization’s mission and values in a positive and professional manner.
May provide peer mentorship, onboarding support, or field guidance to new staff or interns as needed .
Property Oversight and Safety Supports a safe and well-maintained environment by conducting regular walkthroughs of residential areas to identify hazards or maintenance needs.
Reports issues promptly to the Operations team and works collaboratively to facilitate timely repairs and upkeep.
Ensures living spaces meet safety standards and provide a stable setting for Veterans working toward their housing and recovery goals.