Case Manager -

BronxWorks•New York, NY

19d

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. Our family shelters are safe, welcoming spaces where families can stay temporarily while they work toward long-term stability. Program staff provide compassionate support, life-enhancing services, and community-based resources to help empower each family. Together, we guide families on their journey back to independence and into permanent housing.

Requirements

Bachelor’s degree in social work or another related field of study (preferred) or associate’s degree with minimum one year experience.
One-year of case management or relevant work experience preferred.
Engaging personality and detailed orientated skills are essential.
Strong oral and written communication, time management and organizational skills are necessary.
Proficiency in Microsoft Office suite and other standard business technology is required.
Ability to use a computer for prolonged periods
Ability to occasionally lift and/or move up to 10 pounds
Ability to stand, walk, or sit for long periods of time
Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork
Ability to bend and retrieve objects and/or documents
Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work
‘TB Test required with the first 120 days of employment’ for Shelters and Homeless Outreach programs

Responsibilities

Complete intake within 24 hours of client arrival
Document case notes within 48 hours of client contact.
Document unit inspection notes within 48 hours of inspection.
Create and maintain audit ready client records on every client on the case load. Including regular filing of the case record to ensure it is accurate and up to date.
Completion of ILP’s for every client on the caseload either weekly or bi-weekly.
Conduct weekly, bi-weekly inspections of client units, address concerns and document interactions.
Refer, advocate, coordinate services and counsel clients as needed.
Ability to properly assess and address client concerns.
Participate in client case conferences with clients and service providers as required.
Conduct outreach consistently
Demonstrate ability to establish rapport, gain trust and provide follow-up.
Complete monthly reports and additional reports as assigned.
Report to and meet with Supervisor monthly.
Perform other duties as assigned by the manager.
Maintain database records in Salesforce, and Cares in addition physical case record
Participate in both internal and external training.
Complete annual certifications (Mental Health, Mandated reporter)
Maintain knowledge of client services (PA, Medical, Mental health)