Case Manager (Healthy Start Grant) (2835)

REGIONAL ONE HEALTH•Memphis, TN

About The Position

Coordinates and delivers client-centered services designed to promote timely access to medical care and social services for the Healthy Start program participants by ensuring participants access available social support services. Works collaboratively with Healthy Start staff, Regional One Health staff, outside agencies, providers and referral agencies to identify those who are in need of medical care and social support services in order to establish/re-establish access to medical treatment while appropriately monitoring progress to ensure effective delivery of care.

Requirements

Bachelor's Degree in Social Work or a health and human services related field. Qualified by education, training, or experience to work with the maternal and infant patient population.
Minimum 2 years experience relevant experience in direct delivery of case management services in a medical or community setting.

Responsibilities

Initiates medical case management activities and provides services within established policies, procedures and time frames to provide care appropriate to patient population.
Identifies designated population without current medical care; works with outside agencies (i.e., homeless shelters, alcohol and drug abuse treatment facilities, etc.), providers and other organizations to link client to medical care.
Engages the client/potential client and forms a relationship of trust and understanding in order to promote and communicate the types of services available.
Analyzes the clients’ social situation (i.e., health status, substance abuse history, mental health, educational needs, social support, etc.); works to remove barriers or potential barriers to care.
Provides adherence counseling to ensure readiness for and adherence to Health Start program objectives.
Works collaboratively with hospital case management, Healthy Start staff, and Regional One Health staff outside agencies, providers and referral agencies in a customer responsive and courteous manner, in compliance with Healthy Start and Regional One Health standards and promoting patient/customer satisfaction to identify those who are in need of medical care in order to establish/re-establish access to medical treatment.
Provides community services, such as conducting educational and service programs, providing information material, etc.
Coordinates and collaborates with hospital case management in maintaining linkage to medical care.
Prepares and maintains required documentation, reports, records and files for operational, administrative and compliance purposes within established time frames.
Maintains competency, professional credentials and education necessary to keep abreast and maintain a current knowledge of case management principles, concepts and techniques, best practices and current trends.
Participates in staff training and performance improvement activities and utilizes the results of the quality of care activities to initiate changes in practices.