Case Manager (49477)

WESTCARE INC•Doral, FL

18d•$29 - $29

About The Position

The Case Manager plays a vital role in supporting children and families involved in the child welfare system. This position ensures the safety, well-being, and permanency of children who have been removed or are at risk of removal from their homes due to abuse, neglect, or abandonment. Case Manager is responsible for implementing the Florida Child Welfare Practice Model, focusing on family-centered practices, trauma-informed care, and community-informed service delivery.

Requirements

Certification as a Certified Case Manager (CBHCM or CWCM) in good standing by an agency approved and recognized by the Florida Certification Board is required within 1 year from the date of hire.
Bachelor’s degree in social work, human services, or a related field (required).
A minimum of two (2) years of related experience providing case management and/or care coordination services preferred.
Minimum of one year of direct services experience with children, youth, and families.
Physical required prior to hire; paid by agency
Valid Florida driver’s license
Must have familiarity of Miami Dade County
Must have reliable transportation
Must have availability to work a flexible schedule including evenings and weekends.
Maintains confidential files and records.
Ability to identify and describe key signs, symptoms, impact and manifestations of adverse experiences
Ability to prioritize and organize competing consumer and family needs
Ability to use trauma informed care principles including ensuring consumer safety, preventing/avoiding triggering past adverse experiences, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowerment
Aware of the differences between trauma informed and trauma-specific services
Knowledge of Trauma-Informed Care
Knowledge of the inter-relationship between substance abuse and mental health disorders
The ability to assess the individual’s growth and development relative to normative development for his/her chronological age, including physical, emotional, cognitive, educational, and social development
The ability to conceptualize cases within a developmental framework for the purpose of service planning, therapeutic intervention, and discharge planning
The ability to coordinate and integrate multiple services, as well as interface and communicate with internal and external providers
The ability to identify and evaluate an individual’s strengths, barriers, problems, and needs.
The ability to identify crises when they surface; mitigate or resolve the immediate problem; and de-escalate the situation, including the ability to develop, change and update Safety Plans, as needed
The ability to identify the needs of a child and family that cannot be met by the agency and to assist the child/family to utilize the support systems and community resources available
The ability to provide information to individuals and families concerning alcohol or other drug use, mental health problems, and the available services and resources
The ability to provide service planning through the identification and prioritization of problems needing resolution; the development of goals and objectives for the consumer which are expressed in behavioral and measurable terms; and the ability to negotiate goals and objectives with the consumer and the family
Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct
Understanding of family dynamics, family roles, and family structure
Understanding of issues related to individuals with varied identities in prevention, intervention and treatment.
Understands that individuals with distinct community backgrounds have different perceptions of health
Demonstrates respect for individuals with varied identities when conducting assessments, developing Wellness and Recovery Plans, and providing services
Understands that individuals with distinct community backgrounds define and perceive family and its importance differently
Demonstrates ability to work effectively with individuals with distinct community backgrounds
Understands the bidirectional relationships between substance use and mental disorders
Understands the differences among various kinds of abuse and adverse experiences, including physical, emotional, and sexual abuse; domestic violence; experiences of was for both combat veterans and survivors of war; natural disasters; and community violence
Knowledge of WestCare Mission, goals and values
Knowledge of Incident Reporting
Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality
Familiarity with WestCare services and programs
Demonstrates a high degree of dependability. Maintains a good attendance record. Observes working hours
Shows flexibility and is responsive to requests from supervisor
Works independently with minimal supervision
Exhibits characteristics of good workmanship, and integrity on the job
Work time is always productive
Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agencies
Is courteous to consumers, staff, and all others. Demonstrates tact at the appropriate time. Cooperates with others both within and outside WestCare. Works well with supervisor; accepts direction and supervision
Maintains a positive attitude toward work
Ensures and maintains a safe working environment. Work area is clean and orderly. Verbalizes, understands and adheres to agency safety procedures.
Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center’s reporting procedures
Presents a positive personal image
Dresses and maintains a professional demeanor
CPR Certification, First Aid Certification and an annual Tuberculosis test.
Ability utilize Microsoft Office Software Suite
Ability to provide an Affidavit of Good Moral Character Clearance in Pre-Employment Drug Testing and Criminal Records Checks, as required.
Strong knowledge of the Florida Child Welfare Practice Model and related statutes.
Excellent communication and collaboration skills with diverse stakeholders.
Commitment to programs built on proven methods that ensure effective treatment
Ability to manage a full caseloads and attend court hearings as required.

Nice To Haves

Master’s degree in social work or a related field (preferred).
Bilingual preferred.

Responsibilities

Assess the needs and strengths of children and family
Develop Case Plans in collaboration with the children and family
Conduct monthly Case Plan reviews
Document all services and activities timely in accord with certification, licensing, Medicaid, accreditation standards and agency policy and procedure
Conduct individual case management sessions, as needed
Perform activities on behalf of the children and family, including attendance at external appointments (e.g., court appearances, etc.), as needed
Provide referrals and linkage for the children and family, as needed
Prepare Judicial Reviews Social Study report (JRSSR) and Progress Reports, as required, for assigned child and family for courts, probation officers, caseworkers, etc.
Coordinate child and family care with the treatment team and with external providers
Responsible for the development of the case plan with other treatment team members
Provide, arrange and coordinate transportation for child and family, as necessary
Participate in case conferences
Participating in multidisciplinary team meetings as required
Will utilize Stabilify Parent Portal or other data systems required to support the case management role.
Understands HIPAA, Professional Ethics, Consumer Rights and Confidentiality
Participate in performance improvement activities
Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation.
Develop, implement, and monitor case plans aimed at achieving permanency for children within 12 months.
Collaborate with legal services, placement units, behavioral health providers, and other departments to ensure comprehensive support for children and families.
Ensure accurate and timely documentation of services in compliance with CCWIS requirements.
Provide safety management services, including crisis intervention and coordination of resources for families in alignment with in-home safety plans.
Establish and maintain meaningful connections for youth with kin, fictive kin, and mentors to support life-long relationships.
Promote placement stability by actively supporting foster and adoptive families.
Maintain contact and connection with biological parents to facilitate reunification efforts while maintaining concurrent planning to explore alternative permanency options.
Partner with local school liaisons to increase stakeholder involvement for the educational needs of children, supporting individualized educational plans and grade-level performance.
Work closely with community-based organizations to strengthen family preservation when possible.
Support pre-independent living programs by developing and implementing life skills education plans for older youth in care.
Minimize the length of time children wait for adoption by expediting the placement process and finalizing adoptions, particularly for children with special needs.
Partner and collaborate with Peer Family Navigator on coordination of services rendered.
Perform any other duties as assigned.