Case Manager (Health Care Services)

Hillsborough County • Tampa, FL

6d • $22 - $29

About The Position

Performs duties collecting and analyzing socio-economic information and arranging for comprehensive plans to deliver social service programs and promote self-sufficiency of eligible clients.

Requirements

• Knowledge of the theories, techniques and methods of social services program delivery, and case management procedures.
• Knowledge of Federal, State, County, and community social service programs for which most clients are eligible: eligibility requirements, application procedures, and other relevant program policies.
• Skill in interviewing clients to identify deficiencies in personal, legal, social, economic, and health needs.
• Skill in counseling others in attaining self-sufficiency.
• Skill in crisis intervention techniques.
• Skill in dealing with social service clients under stressful conditions.
• Ability to work effectively with others.
• Ability to collect, organize and evaluate data and to develop logical conclusions.
• Ability to correctly apply applicable laws, regulations, and policies to individual cases.
• Ability to communicate effectively, both orally and in writing.
• Associate degree; AND Two years of experience assessing client eligibility for social service programs; OR An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies noted above.
• Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to: Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes) Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS) Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)
• Possess the necessary job-related license(s) or certification(s) that may include possession of a Florida Driver License (Class E).

Responsibilities

• Analyzes a comprehensive body of social, economic, legal, environmental, occupational, physical and mental health information derived from in depth client interviews, observation, research and investigation; to assess client needs, to determine client eligibility for services, to determine causes of client's situation, to develop recommended services and courses of action to satisfy client needs, and to develop a case management plan to be used to evaluate service delivery, follow up, reassessment and service modification which will result in client self-sufficiency in any one of the programs sponsored by aging services, children's services, health and social services, head start, the correction system, or the court system.
• Counsels' individuals, families and groups; may perform crisis intervention; advocates for clients; and collaborates with community service agencies to provide information and services necessary to meet various socioeconomic needs in a variety of settings, to improve situations and restore to self-sufficiency in a community setting.
• Writes comprehensive client social histories; social services program procedures; case management plans, reports, studies and summaries; and other pertinent information used to document contacts, resources used, performance of service providers, satisfaction of client needs in conformance with local, State and Federal guidelines, and to improve and enhance program delivery.
• May conduct surveys, research references, and develop programs; and plans, coordinates, facilitates, conducts, and evaluates training, workshops and other activities designed to enhance client abilities to eliminate their need for support services and become self-sufficient.
• Provides client assessment and other related information to public officials and others for their use in determining appropriate courses of action relative to client needs and situations; coordinates with social service agencies, psychologists, law enforcement, attorneys and judges to develop requirements to satisfy client needs; and attends or conducts meetings to exchange social service information.
• Compiles data for use in evaluating program performance, reports, service provider payments, program documents, financial needs, and budgeting, using manual methods and personal computer applications.
• Performs other related duties as required.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree