Case Manager

OPARC•San Bernardino, CA

15d

About The Position

The Case Manager primary function of this role is to plan, coordinate, and implement comprehensive program services designed to assist participants in achieving their highest level of functioning. This involves ensuring that each individual receives personalized support through the development and execution of person-centered plans. The role requires close collaboration with participants, their families, care providers, and various team members to address and support the participants' needs, goals, and aspirations

Requirements

Must be at least 21 years of age
Associate’s degree in social work, Human Services, Business Administration, or related field, or minimum of one (1) year managerial experience.
Knowledge of Title 17, Title 22, DDS, Regional Center and FLSA regulations.
Organizational, communication, and leadership skills.
Must possess and demonstrate a basic level of oral and written communication skills.
Ability to handle emergencies and make quick decisions.
Knowledge of regulatory compliance and safety standards.
Problem-solving and conflict resolution skills.
Ability to pass a Department of Justice (DOJ) background check and fingerprint clearance, complete TB test, pre-employment physical, and provide proof of required immunizations (as applicable).
Valid CA driver’s license, proof of current vehicle insurance, must have a clear driving record, and three (3) years of driving experience.
Reliable transportation to travel and attend off-site meetings.
Must be able to work in outdoor environments, which can include, but is not limited to allergens, excessive heat, excessive cold, excessive humidity, dampness or chilling, excessive noise and/or slippery and uneven walking surfaces and indoor warehouse-type settings that may lack heating, air conditioning, and have concrete flooring.
CPR, First Aid, and Crisis Intervention (e.g., CPI) certifications — or ability to obtain upon hire.

Nice To Haves

Bilingual (Spanish, ASL, etc.) is a plus.
Must possess and demonstrate a basic level of technological proficiency in Microsoft Office, including Word, Excel and Outlook. Video conferencing is a requirement.

Responsibilities

Manage a caseload of approximately 40 participants.
Coordinate and document annual, semi-annual, and quarterly meetings with participants and support team members to review progress on objectives.
Maintain participant records in accordance with Department of Developmental Services (DDS), Community Care Licensing (CCL), and Regional Center standards.
Review intake documents to screen prospective participants for program admission.
Collaborate within the team to develop initial service plans and program schedules for new participants.
Work with participants, staff, care providers, and Service Coordinators to develop Individual Service Plans.
Assist participants with concerns related to their daily activities.
Act as a liaison to care providers, staff, and Regional Center Service Coordinators regarding participant needs, wants, and desires.
Monitor participant health, medical, and behavioral concerns.
Provide participant caseload coverage for assigned back-up case manager in their absence.
Act as a liaison and advocate on behalf of all participants.
Provide program oversight and supervision in the absence of the Program Manager and Assistant Program Manager.
Team with the Program Manager, Assistant Program Manager, and direct staff to develop and research resources for daily activities related to participant goals and Individual Service Plans.
Collaborate with the support team to develop, implement, and monitor behavior intervention plans, vocational training plans, and community integration plans.
Ensure coordination of program services, prepare written assessments, program plans, and evaluations for assigned caseload.
Assist in assuring quality services are provided to participants per the Program Design.
Train and onboard new staff as directed by the Program Manager.
Work with staff and care providers to assess participant progress, evaluate the effectiveness of service plans, and make adjustments as needed.
Utilize an Oparc vehicle and/or personal vehicle to transport participants to and from program and community activities when applicable based on program site.
Complete 40-hours of specified healthcare trainings within 12 months of hire (only ADC-Monte Vista).
Complete 40-hour Registered Behavior Technicians (RBT) trainings within 12 months of hire (only Summit Services programs).
Learn, adapt, and apply changes in the use of agency technology as they occur.
Assist in reviewing and communicating recommendations for any serious incidents.
Attend staff meetings, participant support meetings, and other assigned meetings.
Assist with the safety, instruction, and supervision of all participants.
Be aware of and report safety concerns related to programming and participant care and supervision.
Adhere to all safety regulations.