CASE MANAGEMER - NORTHERN COLORADO

Denver Rescue Mission • Wellington, CO

3d

About The Position

The Case Manager provides assessments, assignments, and accountabilities to guests and participants in our facilities and programs. This position requires initiative and the ability to multitask and manage a large caseload.

Requirements

• Bachelor’s degree, preferably in human services, social work, or a related field.
• One year of case management experience with vulnerable populations is preferred.
• Certified Addiction Technician (CAT) or Certified Addiction Specialist (CAS) preferred or the ability to obtain within one year of employment.
• Excellent verbal and written communication skills, and responsiveness to communication.
• Ability to resolve conflict professionally and respectfully, while maintaining composure under pressure.
• Ability to work with people of diverse cultural, educational, and religious backgrounds.
• Ability to read, understand, and follow detailed policies and procedures.
• Strong working knowledge of Windows software applications and the ability to learn EHR and HMIS systems.
• Ability to pass a background check to work with individuals on probation or parole.
• Ability to obtain and maintain CPR certification within 90 days of hire date.
• Active Driver’s License and insurable under Denver Rescue Mission’s standards, as some travel may be required.
• Must be willing to work occasional evening hours as needed
• Must be a Christian holding to the beliefs set forth in the Statement of Faith, expressed by a personal testimony and Christian conduct.

Nice To Haves

• Certified Addiction Technician (CAT) or Certified Addiction Specialist (CAS) preferred or the ability to obtain within one year of employment.
• One year of case management experience with vulnerable populations is preferred.

Responsibilities

• Demonstrates respect, cultural competence, and knowledge of trauma-informed care in interactions with participants, staff, and other community providers.
• Upholds all residential and DRM program policies and written agreements.
• Develops a case plan with individualized goals based on individual needs, and facility/program requirements. Identifies action steps necessary to achieve goals, and monitors progress through scheduled follow-up meetings.
• Performs comprehensive assessment of Participant needs.
• Recommends the necessary level of intervention.
• Develops and regularly modifies treatment service plans as appropriate.
• Encourages and holds Participants accountable to program guidelines.
• Monitors and assesses Participant progress towards identified goals.
• Holds case planning meetings with clients, including scheduled and walk-in appointments.
• Monitors case planning appointments, schedules new clients, and assesses continued availability of Participant needs and the current bed list to make sure a maximum number of appointments are offered.
• Works collaboratively to identify and assess escalating crisis situations and responds with de-escalation training techniques.
• Maintains professional best practices in areas of document storage, confidentiality, and professional ethics when dealing with clients and client information.
• Oversees Participant case files to ensure progress.
• Regularly updates all case planning records, services, and case notes in Electronic Health Records (EHR) and Homeless Management Information System (HMIS) systems including uploading vital documents and ROIs.
• Documents all meetings, referrals, and services in SCRIBE and utilizes the appropriate templates.
• Attends staff meetings and is prepared for case manager and team meetings to address complex cases and needs.
• Support engagement with graduates as requested by supervisor.
• Performs other duties as assigned by the direct supervisor.

Benefits

• Comprehensive health plans include medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment’ day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings account with generous employer contribution.
• Flexible spending accounts.
• Paid parental and bereavement leave.
• 401(k) with up to 5% company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level