Case Manager

Westhab Inc.•New York, NY

46d•$42,000 - $48,000

About The Position

The Case Manager is responsible for providing comprehensive case management and tenancy support services to ensure long-term stability, safety, and well-being of residents. This position serves as a key liaison between tenants, property management, and community service providers. The Case Manager assists residents with accessing benefits, resolving tenancy issues, enhancing life skills, and maintaining safe, stable housing. The role requires strong organizational skills, excellent interpersonal communication, and a person-centered approach to service delivery.

Requirements

Associate/Bachelor’s Degree preferred and at least 3 years of experience in case management, housing services or supportive services.
Must have strong written and verbal communication skills and computer literacy and knowledge of systems.
Provide good customer service (both in person and by telephone).

Nice To Haves

Experience working with seniors and formerly homeless individuals, preferred.
Fluency in Spanish is highly desirable.

Responsibilities

Engage with all tenants within 15 days of move-in.
Complete needs assessments and develop ongoing support plans for tenants within 30 days of move-in and quarterly thereafter.
Meet with tenants once a month, and at least one contact within a three-month period must be a home visit.
Assist tenants in accessing public benefits, healthcare, mental health services, employment resources, and other supports.
Provide crisis intervention, conflict resolution, and mediation between tenants and staff when required.
Build trusting, supportive relationships that foster independence, self-sufficiency, and community engagement.
Develop and maintain strong partnerships with local service providers, community agencies, healthcare providers, and support programs.
Connect tenants to educational workshops, support groups, wellness activities, and community-building events.
Collaborate with property management to address unit conditions, safety concerns, and lease compliance.
Advocate on behalf of tenants with external agencies to ensure access to necessary support.
Maintain accurate, timely case notes, service plans, assessments and required documentation.
Support move-in, orientation and transition processes for new tenants.
Participate in case conferences, team meetings, training and supervision.
Assist with special projects, inspections, events, and community activities, as required.