Case Manager

The Lighthouse Mission • Bellingham, WA

18d • $23 • Onsite

About The Position

The Case Manager will act as a part of the Shelter Operations team at Lighthouse Mission Ministries’ (LMM) Emergency and Enhanced Shelters by providing 1:1 case management to residents and supporting day-to-day operations of the program. They will operate in a grace-based and radically hospitable way while connecting residents to services and supports. Case Managers will help maintain a safe environment for guests, respond to emergencies as needed, and offer emotional and spiritual support. The ideal candidate will desire a challenging, fast-paced, rewarding, and service-oriented work environment.

Requirements

• The ideal candidate will have a combination of education, life, and work experience that demonstrates the ability to fulfill all aspects of the job description. To include at least 1+ year of experience in Case Management, rescue mission work, or similar.
• A passion for serving Jesus and making the Gospel known through mercy ministry. The successful candidate will have an active church/prayer life and be in agreement with the Lighthouse Mission’s Statement of Faith and Personal Covenant.
• Have knowledge of and preferably experience with issues of homelessness, poverty, addiction, domestic violence, and recovery.
• Demonstrated motivational interviewing skills.
• Able to use judgment to make independent decisions.
• Sensitivity to cultural diversity in all forms is required.
• Ability to successfully pass pre-employment criminal background screenings and to comply with our drug-free work environment.
• High boundary setting and self-reflection skills.
• Ability to establish and maintain rapport with program guests and volunteers.
• Ability to remain calm and calm others in an emergency and/or confrontational situations.
• Ability to interact effectively as a team member and independently with LMM staff and with a diverse client base.
• Effective interpersonal communication skills--both written and oral--for communication with co-workers, men and women staying as guests and outside agencies.
• Ability to use MS Word, Excel, Gmail, and Google Calendar.
• Ability to report as regularly scheduled to the work-site and remain awake and alert during shift
• Standing 20%; walking 20%; sitting 60%
• Light lifting up to 10 pounds (ex: residents belongings)
• Possible exposure to a variety of illnesses
• Both inside and outside activities, regardless ofthe weather
• Ability to rapidly deal with emergency situations in an intermittently high-stress environment

Nice To Haves

• Formal education in Human Services, Addiction Recovery, Biblical or Christian Studies, or closely related fields preferred.

Responsibilities

• Responsible for an assigned caseload, assessing resident needs, setting goals, and providing accountability by regularly meeting with residents 1:1. Supporting individuals through case management systems and methods provided by Lighthouse Mission.
• Plan and provide supervision for group case management activities.
• Plan with the assistance of the Director, activities and events to occur on-site
• Provide and facilitate an environment that relationally shares with guests the full range of resources available to assist them, particularly further LMM programming, in overcoming the conditions that cause homelessness.
• Use creative problem-solving techniques independently and as part of a team, and show tenacity in advocating for residents and encouraging them to implement strategies to move forward.
• Maintain timely, accurate, and professional documentation regarding client goals and progress, daily shelter events, incident reports, and mandatory reporting.
• Attend Bi-Weekly Case Manager Meeting with the Director of Shelter Operations as well as regular meetings with community partners as assigned by the Director of Shelter Operations
• Attend regularly scheduled supervised case management sessions.
• Observe all LMM policies and procedures.
• Establish and maintain working relationships with local social service providers.
• Maintain a positive, pleasant, and professional attitude. Work with other staff to model transparent and supportive Christian relationships, which will serve as a leadership example for shelter guests.
• Participate in prayer and Christian Devotionals in a group setting
• Oversee, encourage, and train volunteers and interns as needed.
• Embrace and use LMM's grace-based accountability philosophy.
• Any duties as assigned.

Benefits

• Paid Time Off (PTO): 120 hours to start, with accrual thereafter.
• Paid Holidays: 12 paid holidays annually.
• Medical, Dental, and Vision Insurance: Comprehensive employer-sponsored plans are available to employees.
• 403(b) Retirement Plan with Employer Match: LMM matches up to 5% of employee contributions.
• Employee Assistance Program (EAP): Confidential support services for personal and work-related concerns.
• Life Insurance & Disability Coverage: Employer-sponsored options available.
• Paid Training & Professional Development Opportunities.
• Education Reimbursement Program.
• A Christ-centered workplace focused on mission-driven impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees