Case Manager (4162)

MERCY HOUSE•Phoenix, AZ

4d•$22 - $24

About The Position

The Housing Navigator is responsible for providing case management support through conducting intakes, needs assessments, housing plans, creating and maintaining up-to-date case notes, maintaining clients’ physical files, submitting referrals, and advocating for clients at our Senior Bridge program to help achieve housing stability. This pivotal role models trauma-informed care, harm reduction, and client-centered strategies.

Requirements

At least 2 years of Case Management experience working with homeless individuals or Senior Citizens (preferred)
Bachelor’s Degree in Human Services or related field or equivalent experience
Individuals with less than a BA/BS degree but with at least 4 years of experience working with long-term homelessness, low income, senior citizens or diverse populations, are encouraged to apply
Working knowledge of mental health, behavioral health and recovery services
A valid AZ driver’s license, proof of insurance, and a reliable vehicle are required
Excellent communication and interpersonal skills
Strong organization and time-management skills
Ability to maintain a positive and professional environment
Proficiency in Microsoft Office programs
Ability to communicate effectively both verbally and in written form
Detail-oriented with ability to manage multiple tasks and meet deadlines
Must have excellent problem-solving skills
Ability to perform crisis intervention with a trauma informed modality
This position requires current CPR certification. If you do not have an active certification at the time of hire, training and certification will be provided as a condition of employment.
Ability to lift up to 50 pounds
Prolonged periods of sitting at a desk and working on a compute

Nice To Haves

Fluency in Spanish is of significant value

Responsibilities

Maintain a caseload of 20-30 clients
Meet with each client on your caseload once a week and case note engagement along with services provided
Meet with newly intaked clients within 24 hours of enrollment into program
Assist clients with obtaining required documents to secure housing (e.g., vital documents, income verification, proof of housing voucher or acceptance into housing documentation, etc.)
Provide resources and submit HMIS referrals for additional services
Conduct comprehensive assessments to collect relative, environmental, financial, employment, housing, educational and health information as appropriate to develop a housing plan that includes short- and long-term goals
Collaborate in all stages of client services including intake, assessment, services planning, engagement, and delivery
Provide employment linkage, benefits establishment, links to community providers for substance abuse, primary and mental health care, along with other services needed to assist clients in reaching their housing goals
Utilize harm reduction interventions and methodologies to provide client centered services
Provide crisis intervention and de-escalation to assist clients in enhancing their ability to problem solve
Assist clients with life skills, problem solving, utilizing effective coping skills for managing and coordinating their own care needs when living independently
Practice Trauma-Informed Care and Motivational Interviewing when meeting with clients weekly
Provide strength-based case management and service coordination designed to assist clients in obtaining and maintaining stable housing
Conduct crisis and risk assessments in consultation with Navigation Supervisor and site team as needed
Provide warm hand-off to selected housing providers ensuring a smooth transition from the Senior Bridge program into permanent housing
Work collaboratively with community partners, outreach teams, Health Care Networks, Housing Authorities (Housing Specialists), Landlords, Leasing Offices, Social Workers
Attend and provide support to clients during voucher briefings, attend match meetings, and connect clients in Coordinated Entry System (CES)
Attend trainings that increase knowledge for effectively meeting clients’ needs
Assist with searching for housing; completing housing applications, requesting reasonable accommodations, assuring that the living environment is safe and ready for move-in
Input accurate and complete data into HMIS and update case notes to reflect client progress
Demonstrate a high level of patience and understanding for the elderly population
Treat each client with dignity and respect
Work as a Mercy House team member with all site staff and volunteers to implement the mission and core values of the organization
Attend internal Senior Bridge meetings and Mercy House corporate meetings, trainings, workshops and conferences
Work as part of a team to further develop the Senior Bridge program
Work alongside the logistics team to ensure optimal operation of the program
Work independently and as a team within a fast-paced environment
Exemplify flexibility, adaptability to sudden changes, trustworthiness, reliability, and empathy
Communicate effectively with diverse populations
Ability to model professionalism and respect at all times
Implement and adhere to Mercy House and Senior Bridge program policies and procedures
Keep accurate, up to date documentation on all clients including but not limited to housing plans, case notes, case files and assessments
Assist with data collection
Ensure deadlines are met
Willingness to gain continual knowledge and understanding of Senior Housing, Community Resources, Adult Rehabilitative Services, Mental & Behavioral Health Services and Substance Abuse Treatments, etc.
Utilize computers and appropriate software (e.g.: Microsoft Word, Outlook, Excel, PowerPoint) and/or specific systems applicable to the position
Respond to calls and emails in a timely manner
Prioritize your case load
Other duties or projects assigned