Case Manager

LIFEMOVES•San Mateo, CA

2d•Onsite

About The Position

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Their mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves offers temporary housing and intensive, customized case management through site-based programs and community outreach. The First Step for Families (FSF) program provides interim supportive housing in San Mateo to 39 families, where clients receive holistic services tailored to their unique needs and goals, including accommodations, meals, laundry, case management, and therapy. The team supports clients with housing, employment, benefits, and health through case management, workshops, and connections to specialized resources. The Interim Supportive Housing (ISH) Case Manager reports to the site Program Director and is responsible for case management, supporting daily site operations, maintaining a safe and welcoming environment, monitoring the site, responding to client needs, and assisting with client check-ins, group activities, and overall site coordination. This role is crucial in helping individuals achieve safe, stable housing and greater self-sufficiency by providing case management, life skills support, and resource connections. Using a trauma-informed and strengths-based approach, the Case Manager builds trust, sets goals with clients, celebrates progress, and helps overcome challenges. Key responsibilities include connecting clients to services, building support networks, facilitating groups, advocating for equitable access, and providing crisis intervention. The role also contributes to program improvement, identifies service gaps, strengthens community relationships, maintains clear documentation, and models professional, ethical behavior, working closely with teammates to deliver high-quality, coordinated care.

Requirements

Associate's Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field.
Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.
Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.
Demonstrates empathy, professionalism, and respect for all individuals.
Stays calm and supportive in stressful situations and uses de-escalation skills.
Maintains clear documentation and organization.
Organized, detail-oriented, and proactive.
Actively advocates for clients in accessing benefits, navigating systems, and ensuring equitable treatment across agencies.
Able to identify and connect clients to housing, employment, health, and social services by leveraging community resources effectively.
Uses strong analytical skills to research, track, and resolve client needs.
Builds and maintains collaborative relationships with community organizations and service providers through communication and collaboration skills to strengthen client support networks.
Satisfactory results of a background check.
Submitting proof of clear TB test results. Results dated within 60 days prior to hire date are acceptable.

Nice To Haves

Fluency in spoken and written Spanish (in addition to English).

Responsibilities

Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well-being, based on each client’s strengths and goals.
Support clients with housing searches, employment readiness, benefits enrollment (e.g., General Assistance, CalFresh, CAPI), and skill-building activities such as budgeting and daily living.
Connect clients to healthcare providers and community resources, and assist with coordination, scheduling, and transportation as needed.
Maintain accurate and timely client documentation and outcome tracking in HMIS and the agency’s client management system.
Advocate for client needs and rights when working with partners, landlords, employers, or service agencies; provide mediation and conflict resolution support as needed.
Provide calm, trauma-informed crisis response and ensure all client services align with ethical standards and agency values.
Build and maintain partnerships with community organizations, public agencies, and system partners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources.
Serve as a liaison between LifeMoves and community stakeholders by sharing information, coordinating services, and promoting trauma-informed care practices.
Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.
Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying learnings to daily work.
Attend continuing education opportunities to grow expertise and uphold agency standards.
Be available to work occasional evenings and weekends as needed or as schedule describes.
Perform other duties as assigned to meet program and organizational needs.
Support daily site operations, including inspections, maintenance coordination, donation management, and general facility upkeep.
Assist with maintaining clean, safe, and organized living environments.
Facilitate group sessions or workshops that promote skill development and confidence.