Case Manager

Violence Intervention Program • New York, NY

22d • $55,000 • Hybrid

About The Position

The Violence Intervention Program, Inc. (VIP) is the only culturally specific non-profit organization in New York City serving Latinx survivors of domestic and sexual violence, the vast majority of whom are immigrants. Founded as a grassroots response to intimate partner violence and sexual assault, VIP has consistently centered survivors in its leadership and fostered a staff community that reflects the rich national, ethnic, and racial diversity of the communities it serves. Today, VIP operates two community-based programs serving the Bronx, Manhattan, and Queens; four housing programs, including two shelters, Rapid Re-Housing, and Home+; a bilingual helpline; and innovative programs focused on economic justice, sexual violence, restorative justice, and child and adolescent services.
The Home + Case Manager will help the Home+ program which is designed to support non-residential domestic violence programs expand their menu of options to enhance the ability of survivors to stay safer in their homes. Orders of protection, police reports or other agency or system involvement are not required for clients to be eligible for any of the services in the Home+ program. Home+ will serve survivors of domestic violence who are new or existing clients at VIP, as well as through referrals from other agencies and organizations, including, but not limited to, the Mayor’s Office to End Domestic and Gender-Based Violence (ENDGBV) NYC Family Justice Centers and community-based organizations

Requirements

• BSW, BA or equivalent relevant experience in the field of human services
• Fully Bilingual Required (English/Spanish – verbal and written).
• Must have advocacy and/or counseling experience in the area of domestic violence, women and children’s issues, or related field.
• Strong verbal and written communication and documenting skills.
• Must be well-organized, work independently and collectively, while maintaining a flexible schedule.
• Must be knowledgeable in working with diverse communities, particularly Latinx, people of color, and low-income populations and deliver culturally competent services.
• Must have the ability to operate office equipment such as computers, copy machine, fax machine, phone systems, etc. with strong internet and software skills; incl. Microsoft Office and client database.
• Must be able to exercise good judgment, compassion, and sensitivity at all times to provide trauma-informed care.
• Must ensure agency, program and client confidentiality at all times.
• Must work well with a team and bring self-awareness and accountability to the workplace.
• Must be passionate about intersectional social justice issues impacting survivors of trauma.

Responsibilities

• Conduct initial needs assessments on all clients and their children to identify needs and goals during the initial intake and reevaluate as necessary
• Provide intensive case management services based on the program participant (s) needs/goals and service plan, including weekly (scheduled) case management sessions
• Coordinate referral processes and forms to identify clients who need Home+ services, and deliver or coordinate Home+ services with Home+ coordinator.
• Conduct follow up of Personal Emergency Response System (PERS) installations
• Conduct follow up of Home safety repairs (e.g. window, lock, door changes or repairs)
• Coordinate Personal Emergency Response System (PERS) installations
• Coordinate Home safety repairs (e.g. window, lock, door changes or repairs)
• Provide referrals to supportive services
• Keep timely documentation of all Response Alert security system alarm activations for the growing Home+ clientele
• Serve as a liaison between the client and the City-contracted PERS vendor(s) and home safety repair vendor(s) to coordinate services for the client and troubleshoot, as appropriate.
• In collaboration with ENDGBV, support the delivery of trainings at least twice per year, to the City-contracted PERS vendor(s) and home safety repair vendor(s) on domestic violence related topics, including but not limited to, Domestic Violence 101 and trauma-informed practices.
• Conduct a minimum of 12 total diverse outreach efforts per year within VIP, across VIP partner networks, and/or with the NYC Family Justice Centers to enhance awareness of Home+ and increase referrals.
• Collect data, as agreed upon with HRA and ENDGBV, and provide it on a monthly basis to HRA and ENDGBV.
• Collaborate with City-identified researchers to collect and share data in a timely fashion for evaluation purposes.
• Maintain proper documentation (case notes, reports and statistical information) in a timely manner for all clients.
• Consistently assess the safety of clients to ensure their security, and that of their children; and create safety plans as needed.
• Work collaboratively with staff and other service providers on a consistent basis to ensure the highest quality service delivery.
• Adhere to mandated reporting requirements as they relate to such issues as child abuse/neglect, suicide/homicide concerns, etc.
• Attend and participate in regularly scheduled agency and program meeting including supervision sessions, trainings, case conferences, agency-wide staff meetings, team meetings, inter-disciplinary meetings, etc.
• Conduct community outreach and /or educational workshops as needed by program.
• Represent VIP at conferences, community meetings and special events; including Promoting VIP services at all public functions.
• Report Language access issues as they occur to Associate Director of Community Programs.
• Perform other tasks as required, including any related administrative duties as needed.

Benefits

• Full-time, non-exempt position, working 35 hours per week with a pay rate of $55,000/year.
• We cover 85% of the cost of medical, dental, and vision coverage for employee and dependents.
• Flexible Spending Accounts & Health Savings Accounts available.
• Unlimited Paid Time Off program, 12 paid holidays, a mid-year and end-of-year office closure.
• Summer Friday schedule (optional)
• Commuter benefits (Mass Transit & Parking)
• 403b retirement plan
• Employee Assistance Program
• Disability & Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level