Case Manager - 4907

BronxWorks•New York, NY

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. Join a community-driven team supporting individuals and families in accessing public benefits, resources, and information. As a team member, you'll help guide clients through essential services that improve economic stability and well-being. Your work will make a meaningful impact across programs focused on health, housing, social services, and more. Be part of a team creating real change in the Bronx community.

Requirements

High school diploma or equivalent.
One to two years relevant experience preferred.
Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment.
Proficiency in basic filing principles.
Proficiency in English required; proficiency in a second language preferred.

Nice To Haves

One to two years relevant experience preferred.
Proficiency in a second language preferred.

Responsibilities

Provide assistance to Family Workers in providing services to clients, including intake, engagement, assessment, referral, service plan development, advocacy, counseling, exit summaries, and follow-up.
Assist in monitoring and documenting client progress toward service plan goals.
Conduct home visits and other fieldwork, as required.
Provide general clerical support, including filing, faxing, typing, photocopying and sorting mail.
Answer telephones, take messages and direct calls to the appropriate parties.
Report to, and meet with, supervisor on a monthly basis.
Complete program reports on a monthly basis or more frequently as required.
Assist with special projects as assigned such as recruitment events or client activities.
Enter client and program data into computer databases and other tracking systems.
Gather information needed for proposals, reports, and program management including inventories, incident reports, fire drills, and supply list.
Ensure that attendance and all other data are submitted to the DYCD and BronxWorks Database (when available) in a timely fashion.
Perform additional duties as assigned.