Case Manager

SOAR365•Richmond, VA

11d

About The Position

Make a meaningful difference as a Case Manager at SOAR365. In this full-time role, you'll provide individualized service management for participants receiving Day Support, Respite, Summer Camp, and Employment Services. This position is ideal for a detail-oriented, compassionate professional who values collaboration, advocacy, and person-centered planning. If you're passionate about supporting individuals with disabilities and enjoy coordinating services that promote choice, independence, and quality of life, this role offers the opportunity to create lasting impact within a mission-driven organization. Who We Are: SOAR365 For more than 70 years, SOAR365 has been dedicated to supporting individuals and families living with disabilities. Our innovative programs and compassionate services are thoughtfully designed to meet real-world needs at every stage of life. Today, SOAR365 has a profound impact on more than 2,000 people and their families across the Greater Richmond area. Whether through employment, therapy, respite, or recreation, we're proud to help people of all abilities thrive. We are also proud to be recognized as an Employer of Choice, offering competitive benefits, professional development opportunities, and a supportive environment where employees feel valued, empowered, and connected to meaningful work.

Requirements

bachelor's degree in a related health or human services field, which is preferred; however, a combination of education, training, and experience may be considered instead of a degree, with a minimum requirement of a high school diploma or equivalent
relevant specialized training, certifications, and work experience, including at least two years of experience working with individuals with disabilities or medical concerns, with demonstrated experience in service management and related documentation
strong knowledge of community resources, human services systems, and applicable regulations is essential
excellent communication, analytical, and documentation skills
ability to work independently, manage multiple priorities, and travel between program locations using personal or alternative transportation is required

Responsibilities

overall coordination and management of services for assigned participants across multiple programs
reviewing intake documentation, gathering additional information as needed, and developing individualized service plans (ISPs) in collaboration with individuals, legally authorized representatives, caregivers, support coordinators, and other stakeholders
completing annual assessments
maintaining accurate and comprehensive documentation
monitoring progress toward ISP goals through documentation review and on-site observation
completing required quarterly reports
serves as the primary point of contact and advocate for participants and their support networks
attends and facilitates planning and problem-solving meetings
interfaces with community partners and agencies
maintains current knowledge of community resources