Case Manager - Naples
About The Position
Easterseals is seeking a dedicated and detail-oriented Case Manager to work collaboratively within the department to ensure consumer needs are met while supporting program objectives, quality assurance standards, and regulatory compliance. This role partners closely with the Center Director and ADT Supervisor/Assistant Director to support consumer training, documentation, intake, and administrative operations. The Case Manager plays a vital role in maintaining accurate records, coordinating with families and community partners, and delivering high-quality, person-centered services that align with our mission.
Requirements
- Associate’s degree (A.A.) or equivalent from a two-year college/technical school; or one year of related experience/training; or equivalent combination of education and experience
- CPR and First Aid Certification (or ability to obtain)
- Completion of required APD mandatory trainings
- 1–3 years of relevant experience in case management, adult day services, or elder services
- Knowledge of community-based resources for older adults and caregivers
- Strong communication, organizational, and problem-solving skills
- Proficiency in Microsoft Office, Adobe Acrobat, and internet-based tools
- An energetic, resourceful and professional individual who will promote a positive, respectful and team-based environment
- Ability to meet our approved driver qualifications in order to drive your personal vehicle, as required, for program-related needs (minimum age of 21 and good driving history)
Responsibilities
- Maintain complete and compliant consumer files, documentation, service authorizations, and electronic records
- Coordinate intake, scheduling, and implementation of Individual Program Plans (IPPs) in collaboration with families, support coordinators, and community agencies
- Monitor attendance, progress reports, and skill development to support individual goals and program quality
- Ensure compliance with all regulatory, contract, funding, and accreditation requirements
- Collaborate with Center leadership to support consumer training, orientations, quality assurance, and regulatory reviews
- Assist with administrative operations including billing documentation, data entry, tours, and general office support
- Participate in community outreach and marketing efforts as needed
- Maintain required agency, regulatory, CPR, and First Aid trainings
Benefits
- Live and on-demand professional development
- Medical, dental, and vision coverage
- Paid holidays, vacation, sick, and personal time
- Employee Assistance Program
- Supplemental insurance options
- 403B retirement savings plan
- Easterseals Cares Wellness program
- Genuine work-life balance
- The chance to make a lasting impact in your community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
101-250 employees
