Case Manager

JWCH Institute • Los Angeles, CA

26d

About The Position

The Case Manager plays a vital role in providing comprehensive harm reduction-focused case management to individuals experiencing homelessness, substance use disorders, and serious mental illness. This position focuses on connecting clients with housing, healthcare, and social services to promote long-term stability and well-being. Working closely with a multidisciplinary team, the Case Manager ensures a client-centered approach, using trauma-informed care, harm reduction strategies, and motivational interviewing to empower individuals in their journey toward improved health and stability.

Requirements

• High school diploma or GED required; Medical Assistant certification preferred.
• At least two years of experience in case management, care coordination, or a related role.
• Experience working with homeless populations, individuals with chronic conditions, and frequent hospital utilizers.
• Knowledge of harm reduction, trauma-informed care, and motivational interviewing techniques.
• Proficiency in electronic health records (EHR) and data entry.
• Strong communication, active listening, and crisis intervention skills.
• Cultural competence and ability to work with diverse populations.
• Possess a valid CA Driver’s License, maintain a clean driving record, and be able to travel to different sites.

Nice To Haves

• Bilingual (English/Spanish) preferred.

Responsibilities

• Conduct intake assessments to determine client needs, including housing, mental health, substance use, medical care, and social services.
• Develop and maintain Individual Service Plans (ISPs), updating them regularly based on client progress and needs.
• Connect clients to community-based services, including behavioral health, substance use treatment, housing, food assistance, and transportation.
• Accompany clients to medical, housing, and social service appointments as needed.
• Advocate for client needs with healthcare providers, ensuring equitable access to services.
• Utilize harm reduction principles to support clients where they are in their journey, reducing barriers to care and engagement.
• Provide health education, self-management coaching, and overdose prevention training to clients.
• Engage in motivational interviewing and trauma-informed approaches to build trust and promote client-driven solutions.
• Encourage treatment adherence and assist in medication management support.
• Accurately document case notes, assessments, referrals, and care plans in the electronic health record (EHR) system.
• Track client progress and collect data for reporting to funders and program evaluation.
• Participate in weekly case conferences with clinical teams to discuss client needs and challenges.
• Maintain strict confidentiality and compliance with HIPAA and agency policies.
• Participate in staff training, quality improvement initiatives, and team meetings.
• Assist in program outreach and community engagement to connect hard-to-reach populations with services.
• Support crisis intervention and emergency response efforts as needed.
• Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
• Participate in required safety and compliance trainings and apply learned practices in daily work activities.
• Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
• Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
• Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
• Participate in JWCH’s customer service training called AIDET on an annual basis.
• Perform other duties as assigned.

Benefits

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED