Case Manager

Mental Health Association - Western MA • Springfield, MA

2d • $20

About The Position

The Case Manager provides case management to homeless individuals being referred for housing placement in a variety of settings. The case manager is responsible for outreach, assessment, enrollment, and placement, in addition to creating treatment plans with the participant which will have a focus on stabilization and a goal of permanent housing. Perform responsibilities professionally, in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), policies, practices, program funding and applicable regulatory agency guidelines.

Requirements

• Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.
• Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.
• Good oral, written, computer, and organizational skills.
• Demonstrated ability to adapt to the changing needs of the program participants.
• Strong interpersonal skills, patience, caring, and compassion.
• Requires six months of experience providing person-centered, trauma-informed services to individuals who are experiencing homelessness, addiction, and or/psychiatric symptoms.

Nice To Haves

• Bi-Lingual (Spanish), Bi-Cultural preferred.

Responsibilities

• Engaging in activities to provide outreach, engagement, and assessment to potential program applicants. Gather necessary supporting documentation, complete intake assessments and enter necessary data into program database.
• To support the participant across a range of services, the case manager will develop and maintain collaborations and partnerships with entities including but not limited to homeless networks, Continuum of Care, and state and local agencies which serve homeless individuals including drop-in centers.
• Actions taken to support the implementation of the Individualized Action Plan and to monitor the progress made towards Individualized Action Plan goals.
• Linking participants to a range of state and community-based services including, but not limited to, mental health; substance use; primary health care; income benefits; housing; legal assistance; education; peer support and job training.
• Develop crisis and pre-crisis plans with the program supervisor and clinical director to provide intervention and stabilization in the event of a psychiatric crisis.
• Complete the IAP with the participant within 21 days of enrollment. The IAP must address the person’s strengths, preferences, skills and how they will be used to meet their goals; what supports and resources are needed to meet the goal; and potential barriers to meeting the goal.
• As the participant nears meeting the established goals, the case manager will work with the person and his/her treatment team to develop a discharge plan and identify a projected disenrollment date.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed