Case Manager (Elkhart)

The Salvation Army USA Central Territory•Elkhart, IN

3d•$18•Onsite

About The Position

As the Case Worker you will provide emergency transactional services to low-income applicants, assisting them in meeting their basic needs during crisis. As a member of the social service team your position will support the overall social services of the operation and ensure that the Mission of The Salvation Army is effectively carried out.

Requirements

Bachelor's degree in social work, psychology, sociology, or related field; or an equivalent combination of education and professional work experience
Position requires a background check to be completed, and all background check results will be reviewed.
Must have a valid driver’s license and maintain The Salvation Army Driver’s qualification standard
Must complete Safe From Harm training within the first 90 days of employment.
Must complete Caseworker Certification Program within 120 days of employment.
Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele
Computer proficiency with Microsoft products and ability to learn electronic reporting systems
Good speaking, hearing and vision ability, and excellent manual dexterity
Lifting, pulling and pushing of materials up to 50 pounds
May require bending, squatting, walking
May require standing for extended periods

Nice To Haves

One or more years of applicant interview experience (desired).
Ability to speak, write and understand Spanish in a manner sufficient for effective communication with clientele is preferred.

Responsibilities

Meets with applicants; assists with application processes; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, or other needs.; determines eligibility for resources; develops plans to address the presenting problem and provide support for peripheral issues
Oversea the food pantry operation; including but not limited to distribution, collecting, and packing material to be distributed to clients
Provides information on resources; utilizes a person-centered approach to educate applicants utilizing a financial toolkit; coaches applicants on ways to reduce energy consumption as applicable
Maintains working relationships with community agencies for awareness of available services, coordinates service and communicates about cases, assures that valid releases of information are on file
Enhances personal knowledge and skill through regional and divisional educational forums
Uses electronic database to enter, retrieve, and maintain accurate case records per protocols
Manages client service transactions, monitors fund balances, and requests funding as appropriate
Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
Meet with families to do goal setting case management through the Pathway of Hope Program for those families selected for the program
Performs other job duties as assigned