Case Manager (Exempt)

JEWISH FAMILY SERVICES OF ST LOUIS•Maryland Heights, MO

11h

About The Position

The Older Adults Case Manager provides comprehensive case management to ensure that assigned clients have the tools and resources needed to support safe living at home and maintain social connections as they continue to navigate new stages of life. The Case Manager collaborates with clients to develop and manage individualized care plans that facilitate and support continued independence and safety in the client’s desired living environment and provides resources and program referrals, including subsidized in-home support services, falls and hospital re-admission prevention, and counseling and friendly visits as needed.

Requirements

Master's degree in social work, counseling, gerontology, psychology, or related field.
Knowledge of community support services and resources for older adults.
Ability to conduct effective interviews and psychosocial assessments.
Ability to prepare and maintain accurate case records.
Ability to counsel clients and/or families in life management and coping skills.
Knowledge of the use of office equipment, computers and related software applications.

Nice To Haves

Two years of related experience preferred.
Passion for the JFS mission
Smart, hands-on learner with outstanding writing and communication skills

Responsibilities

Responds to all new referrals within 24 hours of first contact to schedule the initial assessment with client. Confirms acceptance into the care management program after explaining the benefits to prospective client.
Completes comprehensive assessments which identify medical, psychological and social factors contributing to client’s situation and evaluates these together with client’s strengths.
Develops an individualized care plan with each client based on identified needs from the assessment and client input. Reviews the care plan regularly with clients to assess progress towards identified goals. Adjusts interventions and completion dates as needed to elicit goal achievement.
Refers clients to JFS programs, community resources and other organizations as needed. Follows up with clients and service providers to ensure successful and warm hand-off.
Coordinates appointments with medical providers and arranges transportation if needed to ensure continuity of care. Communicates client condition changes to providers.
Records client interactions, care plan updates and community resource information in ETO database for every interaction.
Communicates to supervisor any issues that may impact service delivery or continuity of services for clients.
Provides outreach and training to community agencies, congregations and organizations. This includes public speaking, managing information booths at community events and distributing informational materials.
Represents JFS at community and professional association meetings.
Demonstrates teamwork, compassion and high quality in delivery of care management services.
Performs other duties as required or assigned.
Complies with all company policies and standards.