Case Manager - San Marco

Center City Housing Corp.•Duluth, MN

About The Position

Overview: The Case Manager position actively participates in carrying out the mission of CCHC by providing direct support to tenants of a supportive housing apartment building serving homeless Households. The Case Manager provides direct services as a member of a team and implements the program goals based on "Housing First" and "Harm Reduction" philosophies. This position will assist the Site Director with general operation of the building including all aspects of tenant case management. Duties and Responsibilities include the following: Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time without notice.

Requirements

The Case Manager will work as a team member with CCHC staff to effectively meet the needs of the tenants. The Case Manager will assist the CCHC Site Director in the facilitation of services and to utilize the Harm Reduction/Housing First model. Case Manager must be able to work independently and effectively communicate with individuals and groups, advocate for tenants, complete progress notes and documentation as required, and maintain a good working relationship with colleagues and community agencies. This position requires flexibility in schedule. Degree in related field preferred with at least one year of experience working with homeless Households, mental health concerns and/or substance use disorder. This position requires a valid driver's license and dependable transportation. This person must pass and maintain Minnesota Background Study clearance.
Ability to read, analyze, and complete documentation required by government agencies and communicate through speaking, listening, and writing effectively with tenants and outside agencies.
The person in this position must possess reading, writing and basic computer skills that will allow him/her to log information and maintain information systems.
Ability to maintain confidentiality
Skill in establishing and maintaining positive relationships with diverse tenants and staff.
Regular attendance, reliability, and punctuality.
Available to respond to occasional property or tenant emergencies
Sensitivity and effectiveness when dealing with people from diverse backgrounds and with special needs.
Must be able to safely navigate stairs, bend, squat, kneel, reach overhead, and occasionally lift up to 50 pounds.

Nice To Haves

Degree in related field preferred with at least one year of experience working with homeless Households, mental health concerns and/or substance use disorder.

Responsibilities

Understand “Housing First" and "Harm Reduction" philosophies and apply to specific duties.
Must be able to work independently and as a member of a team to effectively advocate for tenants.
Provide daily tenant advocacy and support including encouragement of goal completion.
Initiate and participate in tenant/staffing meetings to implement Harm Reduction strategies, tenant follow up, progress notes and record keeping.
Assist Site Director to resolve and document tenant grievances, issues, and lease violations.
Create, facilitate, recruit, and document tenant activities, special events, and supportive programming.
Respond to building alarms, emergencies, and disturbances in an appropriate and timely manner.
Networking with other providers within limits of confidentially.
Develop and maintain tenant case files.
Assist tenants in understanding the responsibilities associated with housing and explain how it is imperative to abide by lease and house rules and assist them as needed.
Maintain a working relationship with other providers and community members who come in contact with homeless persons with addictions and mental health issues.
Assist tenants to obtain health services, social services, professional counseling, and financial benefits.
Teach or refer for needed independent living skills.
Complete assessments and tenant surveys.
Work closely with Site Director in collection of tenant data.
Demonstrate ability to prioritize and complete all job duties efficiently.
Attend and participate with routine staff meetings.
Maintain professional expertise through staff training and development opportunities.
Respond to and resolve issues of controversy that may arise between tenants and/or guests using non-violent crisis intervention strategies.
Manage difficult tenant issues by de-escalating potentially volatile situations and seeking additional help as needed.
On call as needed.
Participates in on-call rotation.