Case Manager

Western MA•Chicopee, MA

18d•$20 - $20

About The Position

Position Summary The Case Manager provides support using a trauma-informed, person-centered approach to individuals in substance use and/or mental health recovery with a history of homelessness. During the program’s start-up phase, the Case Manager will support individuals as they transition from homelessness into their own studio apartments within a congregate supportive housing site. Once housed, the Case Manager will continue to provide ongoing support to help participants achieve their goals—such as stabilizing income, strengthening coping skills, accessing medical care, pursuing employment, and more (as outlined below). The Case Manager will also complete documentation thoroughly and in a timely manner. About the Division of Supportive Housing (DSH) The Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness, many of whom are also navigating challenges related to substance use, incarceration, or trauma. DSH programs focus on long-term stability and help participants transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower individuals to build a foundation for recovery, self-sufficiency, and a better quality of life. Equal Opportunity Statement The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Valid driver’s license, adequate automobile insurance, and reliable transportation.
Bachelor’s degree in human services or relevant field required.
Ability to work independently and as part of a team.
Strong organizational, communication, and interpersonal skills.
Must be at least 21 years of age.
Able to obtain/maintain CPR and First Aid certifications.
High school diploma or equivalent required.
Minimum of six months of relevant experience required.

Nice To Haves

Experience working with individuals with mental health/substance use challenges or housing instability, preferred.

Responsibilities

Coordinate all intake documentation and complete required assessments and service plans for program entry.
Collaborate with multidisciplinary teams to develop and implement individualized action and safety plans tailored to participant needs.
Assist participants in transitioning to and maintaining stable housing, including communication with property management and understanding housing responsibilities.
Support participants in obtaining and managing income, employment, vocational training, and public benefits.
Encourage community engagement and support skill development in areas such as daily living, money management, and social participation.
Provide emotional support, coordinate health-related services, and assist with medical, dental, and psychiatric appointments.
Maintain strong presence in the community by working directly with participants and supporting access to necessary resources.
Participate in supervision, team meetings, and ongoing training to support professional growth and quality service delivery.
Provide transportation when needed and ensure safety standards are met, including proper documentation of any incidents or concerns.
Use agency systems effectively for communication, documentation, and reporting, while following all safety and compliance protocols.