Case Manager

Area Agency on Aging & Disabilities of SW WA•Vancouver, WA

16d

About The Position

Make a difference in the lives of adults with disabilities and older persons by providing advocacy for them to remain in the setting of their choice! The Area Agency on Aging & Disabilities of SW WA is part of the national network of Area Agencies on Aging, a public service agency dedicated to helping persons aged 60 and over, adults with disabilities and their families to access needed community services in Clark, Cowlitz, Wahkiakum, Klickitat, and Skamania Counties. Family friendly M-F day schedule, no holiday or on-call work. FLSA: Non-Exempt Reports to: Case Management Supervisor Supervisory Responsibilities: None Pay Grade: 20B SUMMARY: Assist adults with disabilities and older persons to assess their needs, authorize and obtain in-home and community-based services to: (1) maintain their independence in the community; (2) be diverted from nursing home or other institutional settings (3) make a timely return home following a short hospital or residential stay; and (4) remain at home with support despite functional impairments. Develops and administers a service plan which will result in maintaining the client at the highest level of independent living possible while still addressing the issues which arise in acute situations.

Requirements

Master’s degree in behavioral or health science and one year paid on the job social service experience OR Bachelor’s degree in behavioral or health sciences and two years of paid on the job social service experience OR Bachelor’s Degree and four years of paid on the job social service experience OR Consideration may be given to a relevant combination of both education and experience.
Possession of a valid driver’s license and minimum state-required vehicle insurance and have use of reliable transportation.
Knowledge of local in-home and community options and resources for the elderly and adults with disabilities and their caregivers.
Direct functional assessment, service planning and implementation experience.
Ability to function in a multi-lingual, multi-cultural environment, including providing service with use of interpreters.
Ability to travel to and from client’s homes and other community agencies which might not be ADA accessible.
Ability to maintain paper and electronic records and files of clients and services provided and to report those accordingly.
Ability to establish and maintain effective working relationships with clients, families, caregivers, diverse service provider network, medical personnel, and Agency staff.
Ability to work independently in the field
Ability to work under pressure, within short timelines to implement service plan.
Ability to communicate verbally in the English language in face-to-face one-on-one settings, in group settings, by personal computer, or using a telephone.
Ability to produce written documents with clearly organized thoughts using proper English sentence construction, punctuation, and grammar.
Computer and software skills; ability to operate general office equipment; work at a desk using phone and computer for up to eight hours a day.

Responsibilities

Perform comprehensive functional assessments and reassessments for clients.
Development of an appropriate plan of care to assist client with identified outcome objectives.
Short-term and long-term intensive service plan implementation, including authorization of specific in-home and community services to meet the identified client needs.
Resolution of client directed concerns with service delivery quality.
Coordination with providers of client services.
Termination planning and follow-up.
Utilize in-house nursing staff for case consultation, service plan development and provider oversight.
Maintenance of manual and computerized client records.
Coordination of services with other community service providers including mental health and disability service organizations.
Monitor the TXIX CM phone line, including listening, responding and/or triaging situations with the assigned CA.