Case Manager

Friendship Place•Alexandria, VA

8d•$58,117 - $63,506

About The Position

This position provides Homeless Prevention and Rapid Re-Housing services through the Supportive Services for Veteran Families Grant. Services are to be provided to low-income Veteran families that are at risk of becoming homeless or who currently are homeless. The Veterans First program follows a Housing First model and philosophy. The Case Manager will always utilize best practices and participant-centeredness. The Case Manager will assist Veteran Families in quickly maintaining or obtaining permanent housing, with a goal of achieving housing stability within 90 days. The Case Manager will work to empower low-income Veteran Families in DC, Arlington, Alexandria, Loudoun, Prince William, Fairfax, Montgomery, Frederick, and Prince George's counties to become stably housed.

Requirements

High School Diploma/GED Required
At least 1 year experience in case management, customer service, community resources provider or similar setting preferred
Valid driver's license, insurance and ability to operate motor vehicle
Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module.? Friendship Place will provide First Aid/CPR/AED training.
Valid driver’s license and current auto insurance.
Excellent time management, detail-oriented, organized, capable of maintaining confidentiality, and able to work independently with minimal supervision
Understanding and/or experience working with Veterans
Must possess and be able to demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas, needs, and observations both verbally and in writing. This includes the ability to communicate clearly and respectfully with clients, colleagues, and supervisors, as well as to document interactions and incidents accurately, professionally, and in a timely manner.
Must be able to demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations.
Strong written and verbal skills.
Demonstrates professionalism across all levels of the organization.
Strong commitment to the organization’s mission, vision, and values.
Proficiency in Office 365 system, specifically Word and Excel.
Positions requiring travel must have reliable access to personal transportation to fulfill job duties. The vehicle must meet all legal requirements, including valid registration and current auto insurance. Employees must provide the employer with current copies of their valid driver’s license and proof of insurance as a condition of employment. Additionally, employees are required to notify the employer and provide updated documentation within a legally appropriate timeframe if there are any changes to their driver’s license status or insurance coverage.

Nice To Haves

Bachelor’s Degree Preferred
Experience with HMIS data entry preferred
Experience providing services to families preferred

Responsibilities

Provide prevention and rapid re-housing services to at least 50 low-income Veteran Families annually
Maintain services to a caseload of a minimum of 15 Veteran families at any time
Develop, implement and revise 90-day housing stability plan with Veteran Families
Case Management as it pertains to housing stability plan
Deliver face-to-face contacts to participants, when safe and appropriate
Foster wellness and independence
Engage participants and assess individual needs, preferences and strengths
Assist participants in locating and maintaining permanent housing
Make appropriate referrals to identified needed services
Act as a liaison with landlords and other community stakeholders
Collaborate with agencies providing services to participants, including community, government, and VA
Participate in multidisciplinary meetings and regular supervision
Maintain paper and electronic files
Maintain participants’ electronic records in the Homeless Management Information System
Demonstrate empathy and flexibility in responding to participants' needs and requests.
Attend professional trainings and conferences as required
Minimum of 50% of time spent in the field
Perform all other duties as assigned

Benefits

We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more!

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