Case Manager - 4965

BronxWorks•New York, NY

15h

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention Join a community-driven team supporting individuals and families in accessing public benefits, resources, and information. As a team member, you'll help guide clients through essential services that improve economic stability and well-being. Your work will make a meaningful impact across programs focused on health, housing, social services, and more. Be part of a team creating real change in the Bronx community.

Requirements

Bachelor’s degree preferred but not required.
Ability to collaborate with clients to develop individualized service plans that outline clear action steps and shared responsibilities.
Perform other duties as assigned.

Responsibilities

Deliver virtual client services, including intake, needs assessment, and development of individualized service plans.
Provide referrals and advocacy to support client access to appropriate resources.
Manage an active caseload by responding to hotline calls from clients seeking eviction‑prevention assistance and benefits‑related referrals.
Track and document client progress toward service‑plan goals within the Salesforce database.
Record all client interactions and actions taken on their behalf in Salesforce.
Maintain up‑to‑date knowledge of available program resources both on‑site and within the broader community.
Conduct virtual case conferences with clients and partner service providers as needed.
Complete monthly program reports or additional reports as required.
Meet monthly with supervisor to review progress, challenges, and caseload updates.
Perform other duties as assigned.
Process emergency grant applications for clients facing eviction, Crisis situations or non‑payment court actions.
Assist clients in gathering required documentation for eviction‑prevention cases on an as‑needed basis.
Maintain accurate, up‑to‑date case files and database records, and engage in regular communication with clients via phone, virtual platforms, text, or mail.
Coordinate referrals to additional services, including internal programs such as NYC Benefits Program, Benefits Access, and Assistance Program.