Case Manager

Volunteers of America - Greater New York, Inc.•New York, NY

About The Position

The Case Manager is a key provider of services within Volunteers of America’s Case Management Model. The Case Manager works with the resident to assess their strengths and needs, plan a course of action, link the resident to services, counsel the resident and monitor progress. S/he must assure that residents receive appropriate, competent, and professional information and advice, referrals and advocacy services to achieve successful outcomes. East Clarke Place Senior Residence program supports seniors who are chronically homeless who will also benefit from a comprehensive range of supportive services. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/east-clarke-place Location: Bronx, NY 10452

Requirements

The position requires a bachelor’s degree or 60 college credits plus two years relevant experience.
The position also requires two years of experience working with the homeless and/or senior population, a demonstrated ability in verbal and written communication, including basic computer skills.

Responsibilities

Manage the resident intake and assessment process to orient the resident to the program and produce a comprehensive assessment of resident service needs.
Develop with the resident a mutually agreed-upon individual service plan reflecting assessment findings goals. Update the plan with the resident as required.
Meet regularly with the resident to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals. Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.
Document case management activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities.
Provide crisis intervention and emergency response and make the necessary and appropriate referrals and linkages.