Case Manager

Copa Health•Pinetop-Lakeside, AZ

19d•$19 - $23

About The Position

As a member of the Integrated Care Team, participates in the development of the integrated comprehensive assessment and Integrated Service Plan (ISP) and implements services to members in accordance with their plan and provides ongoing care and reviews progress. Coordinates with all involved healthcare, behavioral health and wellness providers and maintains current documentation on members’ progress in managing chronic medical and psychiatric conditions and assists the individual in achieving their recovery goals.

Requirements

Bachelor’s Degree in Psychiatric Rehabilitation, Rehabilitation, Social Services, Psychology, or a related field plus two (2) years of direct care experience OR
HS Diploma/GED and six (6) years of full-time direct care experience.
Minimum of one (1) year of experience providing employment/rehabilitation-related services and support to individuals with disabilities required.
Must have reliable transportation, valid AZ Driver’s License with state minimum insurance coverage and ability to meet and maintain Copa Health’s acceptable driving requirements.
TB test clearance required at the time of hire.
Must have a fingerprint clearance card issued by the AZ Department of Public Safety or eligible to receive one within eight (8) weeks of hire

Nice To Haves

Bilingual (English/Spanish) speaking preferred.

Responsibilities

Works collaboratively with the integrated care team to engage, educate, communicate, and coordinate care with service participants, their family, behavioral health, medical and dental providers, community resources and others in ensuring that all services prescribed in the Integrated Service Plan are implemented.
Provide or arrange for transportation, as appropriate and determined by the care team and provide services in the community.
Completes documentation of services and meets member engagement levels according to the standards of Copa Health.
Develops and maintains and manages the Integrated Service Plan (ISP) within required timeframes.
Adjusts the ISP and service delivery as needed based on progress/lack of progress in the specified health, wellness, and behavioral health goals.
Provides assistance in maintaining, monitoring, and modifying covered behavioral health and healthcare services and community resource needs.
Maintains the person’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision of services, coordination of care, discharge planning).
Coordinates and communicates with Clinical/Program Directors, Clinical Coordinators, Integrated Care Coordinators, nursing, and medical and psychiatric practitioners for individuals exhibiting urgent or emergent medical and/or psychiatric symptoms.
Participates in regular care team meetings and staffing and documents actions to modify service delivery based on progress, health care activation, current gaps in care, the Health Risk Assessment and level of self-management of chronic conditions.
Provides continuous screenings and evaluations of treatment effectiveness for service referrals, including counseling, residential and supportive services, and community resources. Makes recommendations for initial and concurrent authorization of service referrals. Participates in and supports fidelity of integrated care practice, including training, performance measurement and enhanced communication protocols for Integrated Care teams.
To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department,

Benefits

Limitless Growth and Career Advancement Opportunities: Thrive with us through diverse career paths and internal development programs.
Career Development: Access ongoing training and development through our dedicated Organizational Development & Learning Department.
Generous PTO Program: Enjoy up to 3 weeks off in your first year, with continuous accruals and an additional PTO day for Employee Well-Being.
Paid Holidays: Celebrate 10 paid holidays annually.
Wellness Program: Benefit from our expert Health Coach services and wellness incentives to reduce costs.
Tuition Reimbursement: Receive up to $3,000 for educational advancement.
Affordable Health Care Plans: Choose from comprehensive Medical, Vision, and Dental plans.
Flexible Spending Accounts: Utilize H.S.A., H.R.A, and F.S.A. options with select medical plans.
Insurance Coverage: Enjoy free Short-Term Disability, Long-Term Disability, and Life/AD&D Insurance up to $100,000.
Retirement Savings: Benefit from 403(b) retirement plans with a company match.
Employee Assistance: Access 6 free coaching and 6 free therapy sessions, plus a wealth of wellness content and services.
Additional Insurance Options: Aetna Medical, Delta Dental, Eyemed vision, Pet Insurance, Additional Life/AD&D Insurance, and more!