Case Manager

Vivent Health • Milwaukee, WI

9h • Onsite

About The Position

The Case Manager will be an integral part of Vivent Health's healthcare team, providing comprehensive and compassionate case management services to clients. This role involves collaborating with healthcare professionals and others as needed to address clients’ medical, social, and emotional needs, ensuring they receive the highest quality of care. Vivent Health is dedicated to fostering a workforce that reflects diverse backgrounds, perspectives, and experiences, enabling employees to have a meaningful impact in communities and the lives of the patients served. The organization offers fair treatment, access, and opportunities for all employees, promoting professional growth through development, advancement, and training programs focused on cultural competence and unconscious bias. The role involves collaboration within an inter-disciplinary team as part of an integrated HIV care and prevention model, exposing the Case Manager to whole person-care across medical, behavioral health, pharmaceutical, and research disciplines, ultimately contributing to positive health outcomes for patients.

Requirements

• Bachelor’s degree in Social Work, Psychology, or a related field.
• Valid Government Issued Driver’s License required.
• Familiarity with coordinating and managing patient care plans, ensuring comprehensive and integrated services.
• Experience in providing effective crisis intervention services to individuals facing medical, social, or emotional challenges.
• Ability to learn multiple databases and software systems.
• Strong interpersonal and communication skills.
• Empathy and understanding of diverse cultural perspectives.
• Ability to work independently and collaboratively within a team.
• Problem-solving and decision-making abilities.
• Commitment to upholding ethical standards and confidentiality.

Nice To Haves

• Previous experience in case management.
• Experience working in healthcare and social service systems.
• HIV experience in a not-for-profit environment.

Responsibilities

• Works scheduled hours within the clinic setting as part of the internal care team, serving all Vivent patients seen in our clinic.
• Conduct thorough assessments of clients' medical and psychosocial needs to develop individualized case management plans.
• Collaborate with healthcare providers to coordinate and facilitate access to medical services, ensuring a holistic approach to patient care.
• Perform eligibility assessments and collect eligibility proof documentation to facilitate access to grant funded services.
• Assist clients in accessing community resources, social services, support programs, and insurance coverage to enhance their overall well-being.
• Act as an advocate for clients within the healthcare system, ensuring their voices are heard and their needs are met.
• Provide timely and effective crisis intervention services, offering support to clients facing medical, social, or emotional challenges.
• Maintain accurate and up-to-date documentation of case management activities, adhering to organizational and regulatory standards.
• Work closely with interdisciplinary healthcare teams, including physicians, nurses, and mental health professionals, to achieve optimal health outcomes for clients.
• Provide health education and support to clients, empowering them to actively participate in managing their healthcare.
• Assist team members in coverage and assist other service lines when necessary (examples include food pantry, prevention, telehealth rooming, front desk).
• Other duties as assigned.
• Adherence to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies.

Benefits

• Generous paid time off
• 12 paid holidays
• 401k with 100% employer match up to 5%
• 12 weeks of fully paid parental leave
• Employer subsidized medical benefits
• Employer subsidized dental benefits
• Employer subsidized vision benefits
• Gender-affirming care benefits
• Employer paid short-term disability
• Employer paid long-term disability
• Tuition reimbursement
• Certification assistance
• Licensure assistance
• Benefits for part-time roles
• Fair treatment, access, and opportunities for all employees
• Opportunities for professional development and advancement
• Training programs and events that promote cultural competence, unconscious bias training, and awareness
• Public Student Loan Forgiveness eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level