Case Manager

State of Oregon•Portland, OR

32d•Hybrid

About The Position

The Oregon Public Defense Commission (OPDC) is seeking a dedicated and collaborative Case Manager to support individuals accused of crimes by coordinating services, developing individualized release plans, and connecting clients with critical community resources. In this role, you will work closely with clients, attorneys, families, and community partners to assess needs; secure supports such as housing, treatment, and transportation; and help clients prepare for a successful transition from custody. The position also supports defense advocacy by gathering records and preparing mitigation materials, maintaining accurate case documentation, and coordinating with service providers and partner agencies. As a key liaison between clients, attorneys, families, and stakeholders, the Case Manager helps ensure clear communication, timely access to services, and continuity of support before and after release. If you are organized, compassionate, and motivated to help people successfully navigate complex systems and access meaningful support, we encourage you to apply. Position : Case Manager (Human Services Case Manager) This recruitment will be used to establish a list of qualified applicants to fill the current vacancy and may be used to fill future vacancies as they occur. This is a hybrid position Location : Portland, Oregon Salary Range : $4,848 - $7,162 What’s in it for you You will be a part of an innovative and strategic group of professionals and enjoy a competitive salary and benefits package! OPDC supports and encourages work/life balance and overall wellness and offers a generous benefits package including, employer-paid health insurance, vacation, and sick leave, eleven paid holidays, three paid personal days, flexible spending accounts, and an employer contribution retirement plan ( PERS ).  The posted salary range is the total possible monthly range for the classification. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6%. Advancement and learning opportunities that will help you grow your career. Get There! – Oregon’s easy-to-use carpool matching tool and trip planner.

Requirements

A bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR A bachelor's degree in any field AND one (1) year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing), OR An associate degree in a Behavioral Science, Social Science or a closely related field AND two (2) years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing), OR Three (3) years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

Nice To Haves

Assessment and Interviewing Skills: Ability to effectively interview clients and gather information to evaluate needs, identify barriers, and develop appropriate release plans.
Strong Communication Skills : Ability to clearly and professionally communicate with clients, families, attorneys, service providers, and internal staff in interviews, documentation, and coordination.
Organizational and Time Management Skills: Ability to manage multiple cases, prioritize tasks, track deadlines, and maintain accurate documentation in case management systems.
Problem-Solving and Resourcefulness: Ability to identify practical solutions and secure appropriate resources such as housing, treatment programs, transportation, and other community supports.
Collaboration and Relationship Building : Ability to work effectively with attorneys, staff, community providers, and partner agencies to coordinate services and support client outcomes.
Empathy and Client-Centered Approach: Ability to work respectfully and compassionately with individuals in custody and their families while supporting client dignity and successful reentry planning.
Professional Judgment and Discretion: Ability to handle confidential information responsibly and exercise sound judgment when communicating with clients, families, and external partners.
Attention to Detail and Accountability: Ability to maintain accurate records, complete required forms and documentation, and reliably follow through on responsibilities.
Adaptability and Initiative: Ability to respond effectively to changing priorities, manage unexpected client needs, and contribute to improving processes and service coordination.

Responsibilities

Client Assessment and Release Planning Conduct interviews with clients to assess needs, explain release expectations, and gather information necessary to develop individualized release plans.
Identify barriers to successful release and coordinate arrangements for housing, treatment, transportation, medications, and other supports.
Document release planning activities and maintain accurate case information in relevant databases.
Mitigation and Case Support Gather and review records relevant to mitigation, including medical, educational, and other background materials.
Prepare mitigation letters and reports and assist in collecting support letters from family members and other individuals involved in the client’s support network.
Provide organized information and documentation to attorneys to support case preparation and advocacy.
Resource Coordination and Stakeholder Communication Develop and maintain working relationships with community service providers and public agencies to identify and secure appropriate client resources.
Facilitate communication among clients, attorneys, families, and partner organizations regarding release planning and support needs.
Respond to client and stakeholder inquiries and coordinate information sharing to support continuity of services before and after release.