Case Manager - VETS, MD

Friendship Place • Greenbelt, MD

3h • $28 - $31

About The Position

This position provides Homeless Prevention and Rapid Re-Housing services through the Supportive Services for Veteran Families Grant. Services are to be provided to low-income Veteran families that are at risk of becoming homeless or who currently are homeless. The Veterans First program follows a Housing First model and philosophy. The Case Manager will always utilize best practices and participant-centeredness. The Case Manager will assist Veteran Families in quickly maintaining or obtaining permanent housing, with a goal of achieving housing stability within 90 days. The Case Manager will work to empower low-income Veteran Families in DC, Arlington, Alexandria, Loudoun, Prince William, Fairfax, Montgomery, Frederick, and Prince George's counties to become stably housed.

Requirements

• High School Diploma/GED Required
• Prior relevant work experience in human or homeless services, psychiatric rehabilitation, addiction, poverty, foster care, mental health, youth/young adults, and other individuals
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training
• Valid driver's license and ability to operate a motor vehicle.
• Understanding and/or experience working with Veterans
• Solid decision-making and problem-solving skills (Identifies and resolves problems in a timely manner; uses sound and accurate judgment; Attention to detail)
• Strong oral communication skills (Ability to speak clearly and convey vital information to diverse audiences, active engagement in meetings)
• Strong written communication skills (Writes clearly, informatively, and with accuracy)
• Excellent Customer Service (Displays kindness and respect and meets service expectations; Upholds client confidentiality)
• Commitment to Growth and Development (Strives to build knowledge, skills, and best practices)
• Attendance/Punctuality (Consistently on time and ensures support coverage, as necessary)
• Teamwork and Collaboration (Balances team and individual responsibilities; gives/receives feedback; upholds confidentiality; pursues objectivity and open dialogue)
• Strong work ethic, including integrity, honesty, professionalism, and accountability for actions and actions. (willingness to get “dirty” and support colleagues in achieving outcomes)
• Commitment to Organizational Practices and Culture (Mission, Core Values, Strategic Planning, and Compliance)
• Experience with Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.), Internet services, and web-based reporting systems.

Nice To Haves

• Bachelor’s Degree Preferred
• from historically marginalized communities is strongly preferred

Responsibilities

• Provide prevention and rapid re-housing services to at least 50 low-income Veteran Families annually
• Maintain services to a caseload of a minimum of 15 Veteran families at any time
• Develop, implement and revise 90-day housing stability plan with Veteran Families.
• Case Management as it pertains to housing stability plan
• Deliver face-to-face contacts to participants, when safe and appropriate
• Foster wellness and independence
• Engage participants and assess individual needs, preferences and strengths
• Assist participants in locating and maintaining permanent housing
• Make appropriate referrals to identified needed services
• Act as a liaison with landlords and other community stakeholders
• Collaborate with agencies providing services to participants, including community, government, and VA
• Participate in multidisciplinary meetings and regular supervision
• Maintain paper and electronic files
• Maintain participants’ electronic records in the Homeless Management Information System
• Demonstrate empathy and flexibility in responding to participants' needs and requests
• Attend professional trainings and conferences as required
• Minimum of 50% of time spent in the field
• Perform all other duties as assigned

Benefits

• We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED