Case Manager

SUNNY GLEN CHILDRENS HOME INC•Brownsville, TX

31d

About The Position

The Case Manager at Sunny Glen Children’s Home is responsible for the safe release of Unaccompanied Children. The case Manager is required to maintain accurate documentation on case files and compliance with ORR Policy and Procedures, and established state and federal standards. Responsible for coordinating case management services for children in care under the direction of the Lead Case Manager. This includes coordinating timely referrals to external care providers and consistent communication with relevant stakeholders on referral status, ensuring consistent care coordination communication between medical and behavioral health staff internally and externally, coordinating timely referrals to child advocate services as needed, ensuring that the appropriate health interpretation and translation services are available, and ensuring the coordination of the appropriate post- release services that include the continuity of health care services.

Requirements

Must be 21 years of age or older.
Must be bilingual in English and Spanish.
A bachelor’s degree in social work or other human services field from an accredited college or university
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Microsoft Office, Excel, and Electronic Case Management software.
Valid Texas Driver's License.
Have a record of tuberculosis screening showing the employee is free of contagious TB.

Nice To Haves

Child welfare and/or case management experience is strongly encouraged.

Responsibilities

Maintain a caseload in accordance with agency policies and procedures and licensing standards.
Conduct initial intake of children to gather sponsorship/family information.
Maintain weekly communication/interviews of family members or friends to help establish relationships as required by ORR for safe reunification.
Assist with identifying delays and/or gaps in order to help facilitate a timely release.
Engage Clinicians in the casework process by providing ongoing monitoring of complex cases.
Conduct case reviews prior to release submission on a case-by-case basis.
Adhere to all timeframes & deadlines as per State, ORR and Internal Policies and Procedures
Coordinate all referrals/recommendations, service planning, and client documentation. (Assessments, incident reports, progress notes, etc.)
Engage and involve unaccompanied children and their sponsors in the casework process.
Provide weekly face-to-face sessions with Unaccompanied children by providing case updates or family/friend communication via phone.
Monitors child’s services, ensures all required services are delivered, sets initial appointments, and communicates appointments with appropriate staff as well as sponsors and family in the home country.
Ensure proper completion of assessments and deadlines as required per Internal and ORR Policy and Procedures
Coordinate referrals, service planning, and client documentation of services provided (case notes, admission assessments, incident reports, progress notes, etc.)
Maintains a therapeutic, and trauma-informed view of each child in his/her caseload and helps staff develop this perspective.
Coordinates placement disruptions and does discharge/transfer paperwork.
Demonstrating client progress toward risk reduction, achievement of treatment goals and positive case outcomes
In consultation with his/her supervisor, make decisions affecting the safety of the child.
Prepare, compile, and submit accurate and timely case files in case management software to continually assess ongoing changes in behavior, circumstances, or conditions that may affect child safety.
Complete alongside with the Clinical and Education team appropriate discharge planning prior to the Child’s release
Participate in weekly case staffing with assigned supervisor, case aides, and contracted staff.
Act as a liaison with stakeholders, including legal providers and immigration court
Work evenings, weekend rotations, and holidays as needed to assist with campus emergencies, crises, or ongoing reunification processes as requested by the supervisor.
Maintain confidentiality in all areas.
Attending training and meetings as scheduled.
Participate in weekly staff/team meetings and training.
Must abide by Sunny Glen Children’s Home mission of giving nurturing, trauma-informed care to children from difficult backgrounds
Learn and abide by Sunny Glen Children’s Home policies and procedures (and minimum standards)
Learns and abides by CPI training.
Ability to evacuate/travel if needed due to natural disaster.
Employer retains the right to change or assign other duties to this position.
other duties may be assigned.