Case Manager

LIFEMOVES•Santa Clara, CA

24d•$26 - $39

About The Position

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs , LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach. POSITION PURPOSE LifeMoves | Palo Alto is a new program and once implemented will provide interim supportive housing in Palo Alto 24 family units and 64 individual units. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability, including but not limited to accommodations, meals, laundry, case management, and therapy. The team supports clients with housing, employment, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources. At this time the program will be operating out of a hotel and will move into the Palo Alto space when it is completed. As this is a new program, the role includes supporting program start-up, helping create essential documents and processes, and adapting to evolving needs as operations develop. The Palo Alto Case Manager Interim Supportive Housing (ISH) Case Manager (CM) reports to the site Program Director and provides case management, supports daily site operations, maintains a safe and welcoming environment, monitors the site, responds to client needs, and supports client check-ins, group activities, and overall site coordination. The position plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. They provides case management services, life skills support, and resource connections and work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and strengths-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey. Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.

Requirements

Associate’s Degree in a related field preferred, or High School Diploma/GED with 2–5 years of relevant experience such as housing services, outreach, or peer advocacy.
Demonstrates care, respect, and empathy when working with individuals from diverse backgrounds.
Actively practices diversity, equity, inclusion, belonging, and relentless engagement principles.
Maintains professionalism and composure under pressure while applying de-escalation techniques effectively.
Open to feedback, learning, and professional development in trauma-informed and harm-reduction practices.
Works effectively both independently and as part of a multidisciplinary team.
Communicates clearly, professionally, and respectfully in both written and verbal interactions.
Maintains accurate, unbiased, and timely documentation to ensure accountability and compliance.
Demonstrates strong organization, attention to detail, and ability to manage multiple priorities.
Proficient in Microsoft Office (Word, Excel, Outlook), databases, and case management systems.
Advocates for clients to access benefits, housing, and resources while ensuring equitable treatment.
Identifies and connects clients to community, housing, healthcare, and employment services.
Uses analytical and research skills to assess needs and resolve client challenges effectively.
Builds and maintains collaborative relationships with community partners and service providers to strengthen client support networks.

Responsibilities

Develop and maintain individualized case plans focused on housing, employment, benefits, and personal well-being.
Assist clients in securing housing, preparing for employment, and enrolling in public benefits programs (e.g., CalFresh, GA, CAPI).
Support clients in developing life skills such as budgeting, time management, and daily living.
Connect clients to healthcare, behavioral health, and community resources; coordinate appointments and transportation as needed.
Provide advocacy, mediation, and conflict resolution between clients and external partners such as landlords or service providers.
Maintain accurate and timely documentation in HMIS and agency databases, including progress notes and outcomes.
Build and sustain strong partnerships with community agencies, government entities, and resource networks.
Serve as a liaison between LifeMoves and community stakeholders to enhance collaboration and promote trauma-informed care.
Provide crisis intervention and de-escalation support while ensuring safety and client- centered service delivery.
Participate in weekly case conferences, supervision sessions, and ongoing professional trainings.
Complete all required training within 90 days (e.g., CPR, MHFA, Nonviolent Crisis Intervention, HMIS) and maintain continued education.
Support site operations, including inspections, maintenance coordination, donation management, and facility upkeep.
Facilitate group activities or workshops that promote life skills, community engagement, and self-sufficiency.
Perform additional duties as assigned, including evening or weekend coverage as needed, to support program and agency goals.