Case Manager (Hybrid)

COMMUNITY LEGAL AID SOCAL•Norwalk, CA

1d•Hybrid

About The Position

Excited to provide holistic support and advocacy for communities in need? The Entry-Level Case Manager will provide holistic case management services to CLA SoCal legal services clients. Entry-Level Case Managers will provide referrals, linkages to other systems, support, and advocacy while honoring client’s autonomy and self-determination. This full-time, hybrid, non-exempt position reports to the Supervising Case Manager for the unit in which they are assigned.

Requirements

Bachelor’s degree required.
Valid driver’s license, reliable vehicle, active insurance policy or other ability to travel frequently in and around the service area for representation and to engage with clients and community partners - Required.
Articulate, creative, and passionate case manager with excellent written and oral communication skills, computer skills, and problem-solving skills.
Strong personal work ethic, initiative, and ability to organize time, and manage diverse activities with minimal supervision.
Strong interpersonal skills, client communication skills and comfort working with indigent clients.
Strong technical skills; including proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Teams).
Demonstrate a desire to learn, share knowledge, and collaborate effectively with team members.
Maintain an empathetic, energetic, and trauma-informed approach when working with clients.
Ability to model and commit CLA’s values and mission. – Required.

Nice To Haves

Two years’ experience as a case manager or social worker - Preferred.
Bilingual proficiency – Preferred.

Responsibilities

Dependent on grant, provide services to a specific client population & assist with grant reporting and tracking grant deliverables.
Conduct bio-psycho-social assessments and develop individualized case plans based on client needs.
Provide a full range of case management services, including referrals, warm handoffs, reassessments, and progress monitoring.
Empower clients to participate in goal setting and case planning while supporting their autonomy and restoring a sense of control.
Maintain regular contact with clients, providing emotional support during legal proceedings and brief crisis intervention as needed.
Build and maintain rapport with clients, legal teams, and community partners, providing trauma-informed guidance and consultation.
Observe confidentiality of the attorney-client relationship and ensure professional documentation in the Case Management System.
Identify gaps in community services, contribute to service development, and evaluate the availability and effectiveness of supportive services.
Travel to meet clients safely, attend community outreach events, and rotate among CLA offices (Santa Ana, Norwalk, Compton) as required and when needed.
Provide case management perspective trauma responsive education to legal team.
Provide consultation and in-service training to staff.
Attend in community engagement, outreach initiatives, and events to strengthen relationships and expand access to services.
Perform other duties as required to meet the needs of the organization.