Case Manager (ALF)

Elderwood•City of Niagara Falls, NY

21h•Onsite

About The Position

Elderwood is seeking a dedicated and compassionate Case Manager to join their team. This role is crucial for ensuring the health and well-being of residents by managing admissions, providing case management services, and acting as the designated Discharge Planner for the facility. The company is in a growth phase and is looking for a highly motivated individual who can create a supportive and nurturing environment for seniors.

Requirements

Bachelor’s degree in social work or related field and one year full-time experience in provision of services to the older adult population; or an associate’s degree in social work or related field and three years full-time experience in provision of services to older adult population.
Valid New York Drivers License and clean driving record required.
Case work experience required.
Ability to meet the public easily, handle problems diplomatically, and cooperate with other staff members necessary.
Ability/Willingness to work closely with the Sales Manager.
Ability to read, write, speak, and understand the English language at an intermediate or more advanced level.

Nice To Haves

Knowledge in Microsoft Office programs preferred.
Case work with the elderly or work in a supervisory capacity requiring initiative and responsiveness to the needs of others preferred.
Evidence of professional growth, continuing education and community involvement considered.

Responsibilities

Consistently demonstrates Elderwood iCare Values.
Evaluate initially and periodically, at least once every twelve (12) months, the needs of a resident and the ability of the program to meet those needs.
Orient new residents to the daily routine, including introductions to staff and facility programs.
Identify adjustment problems and assist the resident to resolve such problems if needed.
Assist each resident to maintain family and community ties and to develop new ones.
Encourage resident participation in facility and community activities.
Identify needs and arrange for services and entitlements from public and private sources for income, health, mental health and social services (if applicable).
Assist residents in obtaining and maintaining a primary physician or source of medical care of choice, who is responsible for the overall management of the individual’s health and mental health needs.
Coordinate the work of other case management and service providers within the facility.
Assist residents in need of alternative living arrangements; to make and execute sound discharge or transfer plans.
Schedule appointments and arrange for transportation of residents to other facilities, as necessary.
Assist residents as needed in shopping for personal items such as toiletries, medical supplies, stationery, books and clothing.
Establish and maintain a system of record keeping that documents the case management needs of residents and activities undertaken to meet those needs.
Cooperate with outside service providers in executing care plans for residents (if applicable).
Responsible for the completion of appropriate assessments of resident prior to admission; responsible for the on-going completion of required documentation.
Assist in arranging for transportation, as necessary, to ensure that residents are able to attend required/desired services provided outside the facility.
Participate in the development of a plan of care for residents in cooperation with the Resident Care Manager (if applicable).
Give tours and presentations to potential residents, and families when necessary.
Meet regularly or as needed with Sales Manager to ensure inquiry/admission needs are met.
Receive completed admission applications and record names of new residents in the Admission/Discharge Log; coordinate obtaining of records or filing of records upon admission or discharge.
Review and complete Admission Agreement and documentation with resident and/or responsible party in cooperation with the Residential Sales Department.
Explain the Bill of Rights for Residents and Resident Abuse Reporting at General Orientation and in-service training, as required.
Coordinate facility cooperation with the Ombudsman.
Serve as coordinator of Lost/Found possessions of residents.
Serve as coordinator to whom facility staff report a violation of residents’ rights.
Serve as coordinator of room/apartment reservations for residents, when necessary.
Follow-up on complaints and grievances of residents, responsible party or family members in cooperation with the Administrator.
Meet on a regular basis with the Administrator to discuss department operations; submit a monthly report to the Administrator.
Maintain a record of the number of overnight visits of Medicaid residents (if applicable).
Complete quality assessment audits and ensure follow-up of results that do not meet facility standards; implements changes as needed.
Review annually and update, if necessary, the department policy and procedure manual.
Ensure that departmental budget goals are met and costs are controlled as required.
Attend Morning Report, Admission Committee meetings, Marketing Committee, Quality Assessment and Review Committee, Staff meetings and required or preferred in-service training.
Arrives to work on time, regularly, and works as scheduled; responsible for own transportation.
Utilizes electronic timekeeping system.
Observes and practices confidentiality of resident information and privacy when performing job duties.
Recognizes and follows the dress code of the facility including wearing name tag at all times.
Performs assigned duties according to the service excellence standards and goals established for this position, and for all staff members of this facility.
Attends facility meetings, staff meetings, and required or preferred in-services.
Generates and develops ideas which improve the quality of care for residents or increase position productivity and satisfaction.
Performs all position duties according to safety rules and practices required for this position, and as required to ensure the general safety of staff, residents and visitors of this facility.
Demonstrates knowledge and understanding of all policies and procedures and ability to reference them.
Exhibits the highest level of customer service towards residents, staff and visitors.
Consistently demonstrates the ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.