Case Manager

Michigan-AFL-CIO•Saginaw, MI

35d

About The Position

This position helps participants increase their job readiness, provides job search techniques, career planning, support services, workplace soft skills, and internship opportunities, and provides post-employment job retention and wage progression services. It helps participants develop critical thinking skills, reduce employment/barriers, and increase self-esteem.

Requirements

Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
Direct service experience working with low-income individuals in social service, employment, educational or instructional settings.
Knowledge and experience working with diverse, low-income, homeless, and otherwise needy families/individuals in case of management and employment setting.
Experience providing job readiness and employment services to individuals preferred.
Knowledge of workforce development, labor market trends, career development, and career counseling.
Possess strong time management and organizational skills, with an ability to work flexibly in a hectic and changing work environment.
Ability to diffuse conflict positively.
Ability to work as part of a team within and outside the agency.
Possess strong leadership skills and the ability to work independently.

Responsibilities

Connect with community partners to recruit and screen potential participants based on eligibility criteria, including offering information sessions
Help orient new participants into the program by reviewing program expectations, eligibility, and documentation.
Conduct initial participant screening and comprehensive assessment of job readiness, strengths, and barriers within a holistic family development model and establish Individual Employment Plans with participants. Monitor plans regularly.
Help participants secure full-time and living wage employment through employment-focused comprehensive case management, barrier reduction, work-based learning experiences, etc.
Work with participants at service locations convenient for participants. Occasionally provide services outside regular business hours.
Work with participants to reduce employment and education barriers and risk factors. Refer to, advocate with, and coordinate community resources.
Provide participants with support services to reduce barriers to employment and ensure accurate documentation of support services.
Help customers increase job readiness through skill development, resume assistance, and improved interview and soft skills.
Maintain current, accurately documented participant files, and complete all required paperwork and service tracking reports according to deadlines.
Enter participant records into a database, and update and maintain data regularly.
Maintain employment resource information and promote job-ready participants to area employers.
Provide follow-up to employees and employers to enhance employee retention and wage progression.