Case Manager, Citywide Scattered Site Housing Program

CAMBA • New York, NY

20d

About The Position

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. Citywide Scattered Site Housing Program: Provides a total of 48 units of scattered site housing to chronically homeless individuals with serious and persistent mental illness (SPMI). The apartments are located throughout New York City. Case management staff focusses on removing barriers to maintain housing by ensuring that all clients’ basic needs are met and that clients are connected to needed services, such as mental health and substance abuse. The operations component focus on the housing units meeting habitability standards by working with landlords and management companies to address major repair issues and complete minor repairs, as well as identifying new units, negotiating leases, and making units ready when there is a vacancy. Clients contribute 30% of their income towards their rent. The Case Manager will be responsible for providing all contract funded activities. These activities include conducting and completing Intakes, Assessments, Service Plans, Reassessments, Service Plan Updates, Accompaniment, Referrals, Advocacy, Housing Inspections, Case Conference, etc. In addition, the Case Manager will be responsible for completing all program documentation and entering all client services into to Client Track. Will be responsible for ensuring clients are connected to and maintain primary medical care and adhere to medical and medication treatment.

Requirements

• Bachelor or Associate degree with one year of equivalent experience, or
• Two years of equivalent experience with sufficient education and technical expertise: to comprehend written and oral instructions (work orders); basic math to accomplish maintenance tasks; and to document accomplished tasks.
• Relevant experience, preferably in a mid-sized (250+ employees) organization working with persons with a histories of homelessness, mental illness, and/or substance abuse.
• Good written & verbal communication.
• Computer literacy in Microsoft Office Suite.
• Bi-lingual English and Spanish

Responsibilities

• Connect clients to needed services, such as, medical, mental health, substance use treatment, as well as, legal, entitlements, etc.
• Monitor clients' progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes.
• Function as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• Escort clients to appointments (educational, medical, social service, etc.)
• Assist clients in completing applications for benefits and entitlements and monitors outcome of process.
• Collect all required documentation and create client files.
• Conduct a minimum one home visit per month
• Report any repair issues to the Housing Specialist.
• Monitor clients’ living conditions.
• Meet required monthly projections.
• Provide all required information for the completion of monthly program reports.
• Maintain clients’ charts always audit ready.

Benefits

• CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees