Case Manager - Arcadia

YMCA Of Greater Seattle • Auburn, WA

27d • $24 - $27

About The Position

The Arcadia Daytime Case Manager provides comprehensive, client-centered case management services to Drop-in and shelter clients as well as Permanent Supportive Housing (PSH) clients. This role focuses on supporting clients in achieving long-term stability, connecting them to resources, and maintaining a safe, structured, and supportive living environment.
This position is at the Social Impact Center Y, the social services branch of YMCA of Greater Seattle (YGS). The mission of the Social Impact Center Y is to accelerate young people’s ability to build safe, successful, and happy lives. Every year, we serve 5,000 children, youth, young adults, and families across King County with programs that aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; ensuring stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center Y’s programs include housing, behavioral health, foster care licensing, violence prevention, education, and employment. Many of the young people we serve have had involvement in the foster care, criminal justice system, and/or homelessness systems.

Requirements

• Bachelor's degree in psychology, social work or related social services field or equivalent experience, Masters preferred. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.
• Experience working with teens or young adults in employment, foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields.
• Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.
• Strong youth engagement and relationship-building skills.
• Strong verbal and written communication skills.
• Basic computer skills and working knowledge of Microsoft Office.
• Ability to transport self and client(s) in a safe and effective manner, and to meet clients at community locations; proof of adequate vehicle insurance coverage is required, or ability to travel to areas without public transportation.
• Current state approved First Aid and CPR certification.
• Current approved HIV blood borne pathogens training.
• Some Case Manager positions required Bachelor's degree or higher.
• Within 30 days of employment or first available training.

Nice To Haves

• Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.

Responsibilities

• Maintain and manage an assigned caseload of Drop-in/ shelter clients.
• Develop individualized service plans in collaboration with clients, focusing on housing stability, health, and self-sufficiency.
• Conduct regular check-ins and meetings with clients to monitor progress and update goals.
• Connect clients to community resources, including healthcare, mental health services, employment, and benefits.
• Provide crisis intervention and problem-solving support as needed.
• Advocate for clients and coordinate care with external service providers.
• Complete timely and accurate documentation, including case notes, assessments, and service plans.
• Ensure compliance with program requirements and funding guidelines.
• Maintain organized and up-to-date client records.
• Support the overall upkeep of the space by promoting cleanliness, organization, and respect for shared areas.
• Help enforce program policies and community guidelines in a consistent and trauma-informed manner.
• Address client concerns related to the living environment and coordinate with appropriate staff when needed.
• Work closely with overnight staff and other team members to ensure continuity of care.
• Participate in team meetings, case conferencing, and care coordination efforts.
• Communicate important client updates, concerns, and incidents to the team.
• Assist in developing strategies to improve program outcomes and client engagement.
• All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.
• Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.

Benefits

• Membership to the YMCA of Greater Seattle for you and your household
• Medical, Dental, Vision, and Life insurance
• Retirement with 12% employer contributions after 2 years of services - see Y Retirement for more information. Other Savings plans available upon hire.
• Free access to mental health resources
• Rapidly accruing paid time off (PTO)
• Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp and outdoor leadership programs. 25% for part-time staff, 50% for full-time staff.
• Direct care staff in the Social Impact Center receive monthly personal Wellness days in addition to existing PTO and Paid Holiday benefits
• Some benefits only available to full-time staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees