Case Manager

Getem Services•Norfolk, VA

88d•$90,000 - $110,000

About The Position

As a Case Manager, you'll oversee customer accounts, manage service requests, and ensure timely resolution of issues. You'll work closely with technicians, customer service teams, and other stakeholders to deliver high-quality pest control services and maintain strong customer relationships.

Responsibilities

Manage customer accounts and service requests efficiently.
Communicate with customers regarding service schedules, issues, and resolutions.
Ensure customer satisfaction and retention.
Oversee service cases from initiation to resolution.
Coordinate with technicians and other teams for timely service delivery.
Resolve customer complaints and escalate issues as needed.
Schedule and manage service appointments.
Ensure technicians have necessary information and resources.
Track service progress and outcomes.
Monitor service quality and customer satisfaction.
Identify opportunities for improvement and implement corrective actions.
Work with customer service, operations, and sales teams.
Communicate effectively with customers and stakeholders.