Case Manager - 4961

BronxWorks • New York, NY

46d

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. 

The ESOL Program offers English language instruction to adult non-native speakers, enhancing their communication skills for personal, academic, and professional growth. With a variety of ESL courses, activities, strategies, and events, the program helps learners overcome linguistic barriers and achieve their academic, economic, and personal goals. This empowers them to give back to their community and contribute meaningfully to society.

Requirements

• A Bachelor’s degree in Social Work or a related field, plus experience working with City systems (e.g., public assistance, child welfare, education, and housing).
• An Associate’s degree and completion of (or current enrollment in) Family Development Training (or other DYCD-identified credentials).
• At least three (3) years of successful experience in providing case management or counseling, specifically including work with City systems such as public assistance, child welfare, education, and housing.

Responsibilities

• Integrated Counseling: Counseling is an integral part of literacy programming, designed to positively impact participants’ academic, social, emotional, and personal development.
• Individual Service Plans (ISP): The counselor will collaborate with each student to identify their unique interests and strengths to develop a comprehensive Individual Service Plan. This plan must clearly outline long-term and short-term educational, career, and personal development goals, accompanied by the specific action steps required to achieve them.
• Skill Development: Assist participants in developing essential skills, including improved study habits, social skills, and time management.
• Student Interaction & Tracking: Interact with students on an ongoing basis to address their needs. All interactions must be documented in the DYCD Participant Tracking System.
• Session Targets: A minimum of 20 counseling sessions per week is expected.
• Workshops & Events: Facilitate workshops and community events focused on essential social services and resource navigation.
• Case Management: Maintain meticulous case notes and Individualized Service Plans (ISPs) to ensure accurate tracking of client progress, goal achievement, and service delivery.
• General Support: Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level