CASE MANAGER

ROCK HILL NEW HOPE TREATMENT CENTERS • Dallas, NC

38d • Onsite

About The Position

Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis. Our programs have played a role in countless success stories, thanks to our relational approach to behavioral healthcare. The Case Manager is responsible for coordinating, monitoring, and documenting individualized services for assigned residents to support treatment goals, continuity of care, and regulatory compliance. Essential Duties and Responsibilities The essential functions include, but are not limited to, the following: · Coordinate and manage individualized service plans for assigned residents in accordance with clinical, organizational, and regulatory requirements. · Monitor resident progress, conduct routine reviews, and communicate updates to the interdisciplinary treatment team. · Collaborate with therapists, medical providers, families, external agencies, and community resources to ensure continuity of care. · Advocate for residents by facilitating access to appropriate clinical, educational, medical, and social services. · Maintain accurate, complete, and timely documentation in compliance with applicable state regulations, licensing standards, Medicaid requirements (if applicable), and organizational policies. · Participate in treatment team meetings, discharge planning, and service coordination activities. · Maintain professional boundaries and adhere to confidentiality requirements, including HIPAA regulations. · Perform other duties as assigned consistent with the nature of the position. Competencies The Case Manager must demonstrate competence in the following areas: · Assessment & Care Coordination – Ability to coordinate, monitor, and evaluate individualized service plans based on clinical and psychosocial needs. · Documentation & Regulatory Compliance – Demonstrates accuracy, timeliness, and completeness of documentation consistent with organizational policy and regulatory standards. · Interdisciplinary Collaboration – Effectively communicates and collaborates with clinical staff, families, and external stakeholders to support treatment goals. · Patient/Resident Advocacy – Identifies service needs and facilitates appropriate internal and external resources. · Confidentiality & Ethical Practice – Adheres to HIPAA, privacy, and professional ethical standards. · Crisis Awareness & Response – Recognizes behavioral health risk indicators and responds appropriately within scope of role and training. · Cultural & Trauma-Informed Care – Applies principles of cultural sensitivity and trauma-informed approaches in interactions and service planning. · Safety & Risk Awareness – Demonstrates practices that promote resident, staff, and environmental safety. · Professional Conduct & Boundaries – Maintains therapeutic professionalism and appropriate boundaries. Required Knowledge, Skills, and Abilities · Strong interpersonal and communication skills. · Ability to manage multiple priorities and maintain organized records. · Ability to work independently and as part of a multidisciplinary team. · Professional judgment, discretion, and ethical conduct. · Proficiency with electronic health records and standard office technology. Physical and Work Environment Requirements · Work is performed in a behavioral health treatment environment that may involve exposure to emotionally distressed individuals. · Ability to sit, stand, walk, bend, and use standard office equipment. · Ability to respond to crisis situations, which may require quick movement. · Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. New Hope Treatment Centers is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected classification under applicable federal, state, or local law. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify duties as business needs require.

Requirements

• Bachelor’s or master’s degree in social work, Counseling, Psychology, Human Services, or a closely related field from an accredited institution.
• Must meet the requirements of a Qualified Professional (QP) in the state of North Carolina.
• Valid driver’s license and acceptable driving record, if transportation or community coordination is required.
• Ability to pass required background checks, drug screening, and any state-mandated employment clearances.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities and maintain organized records.
• Ability to work independently and as part of a multidisciplinary team.
• Professional judgment, discretion, and ethical conduct.
• Proficiency with electronic health records and standard office technology.

Nice To Haves

• Experience working with children, adolescents, or individuals in behavioral health, residential treatment, or human services settings.
• Knowledge of service planning, care coordination, and clinical documentation standards.
• Familiarity with North Carolina behavioral health regulations and service systems

Responsibilities

• Coordinate and manage individualized service plans for assigned residents in accordance with clinical, organizational, and regulatory requirements.
• Monitor resident progress, conduct routine reviews, and communicate updates to the interdisciplinary treatment team.
• Collaborate with therapists, medical providers, families, external agencies, and community resources to ensure continuity of care.
• Advocate for residents by facilitating access to appropriate clinical, educational, medical, and social services.
• Maintain accurate, complete, and timely documentation in compliance with applicable state regulations, licensing standards, Medicaid requirements (if applicable), and organizational policies.
• Participate in treatment team meetings, discharge planning, and service coordination activities.
• Maintain professional boundaries and adhere to confidentiality requirements, including HIPAA regulations.
• Perform other duties as assigned consistent with the nature of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level