SC DHHS Case Manager (55963)

Capitol Bridge, LLC.

52d•$19 - $19•Onsite

About The Position

Capitol Bridge is seeking a Case Manager to join our growing team! The Case Manager is a full-time position supporting an important project. The call center is operational between the hours of 8:30am to 5pm, Monday to Friday. To prepare you for this endeavor, Capitol Bridge will offer paid, comprehensive training that will provide you with the tools and resources to assist with the highest level of service, support, and professionalism.

Requirements

High school diploma or G.E.D. is required.
A minimum of one year of experience in a customer service role with measurable performance metrics.
Proficient in computer use, including Microsoft Office Suite, internet navigation, and various systems.
Highly organized with strong prioritization skills.
Proficient in both spoken and written English.
United States citizenship is required.

Nice To Haves

Experience in a call center environment is a plus.
Previous experience in healthcare settings is advantageous.
Integrity
Accountability
Cooperative/Team Player
Emotional Intelligence
Empathetic
Adaptive
Foster open communication

Responsibilities

Conduct outbound calls to applicants to complete necessary documentation and gather relevant information.
Assist applicants in completing application forms via phone, providing guidance and support throughout the process.
Respond to incoming calls from applicants and providers.
Record all pertinent details during calls or communicate via letter to applicants regarding the required information and documentation for packet completion.
Assess applicant eligibility during initial outreach conversations.
Provide clear guidance to applicants on how to obtain specific records necessary for their packets.
Review submitted packets to ensure the inclusion of all required documentation and information.
Offer assistance to applicants in collecting necessary documentation, including facilitating three-way calls with their providers or medical records offices.
Utilize the language line to assist applicants facing language barriers.
Track document requests and verify receipt with provider offices and medical record facilities within the system.
Follow up with applicants and/or providers, as needed, to request any missing information or records.
Perform additional related duties as assigned